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Inspiron 1525 touchpad not working

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My Dell Inspiron 1525's touchpad no longer works.  It worked fine this morning.  I updated security essentials and windows and then it stopped working after updates had installed.  I tried system restore and it still does not work.  I can use a corded USB mouse, but I really need the touchpad.

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  • Hi bick169,

    Check the status of touch pad in safe mode (restart the computer and tap F8 on dell logo) .Select Safe mode and try using the touchpad.

    Follow below steps to Uninstall and reinstall the drivers:

    1. Click “Start”, type “Device Manager” and press enter.
    2. In the “Device Manager” window, open the "Mice and Other Pointing Devices" selection.
    3. Under “"Mice and Other Pointing Devices", right click the Synaptic touchpad, and click “Uninstall”.
    4. Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstall.
    5. Restart the computer.

    If the touchpad shows the same behavior in safe mode, try updating the Touchpad Driver from the below mentioned link:

    http://dell.to/XREMnE

    Awaiting your response!

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".

  • I do not see Synaptic touchpad listed under mice and other pointing devices.

  • Update: the touchpad will occasionally work, but it is very laggy.

  • Hi bick169,

    This is probably a software issue.

    Check if the touchpad works in safe mode.

    Restart the computer and tap F8 on Dell logo .Select Safe mode and try using the touchpad.

    Also, try boot to the Last Known-Good Configuration

    • Power on the system.
    • Press <F8> when the message For troubleshooting and advanced startup options for Windows, press F8 appears.
    • Choose Last Known-Good Configuration.

    If the issue persists, use System Restore to Revert to a Previous State:

    • Restart the computer.
    • Tap <F8> during startup until the Windows Advanced Options menu appears.
    • Press <Down Arrow> until Repair Your Computer is highlighted, and then press <Enter>.
    • In the System Recovery Options window, click to select your language, and then click Next.
    • Log in as a user with administrative rights, and click OK.
    • From the Choose a recovery tool menu, click System Restore.
    • In the System Restore window, click Next.
    • Click the Show restore points older than 5 days checkbox for a complete listing of restore points.
    • Click to select a restore point.
    • Click Next and then click Finish.
    • Click Yes in the confirmation window.
    • Click Restart after system restore successfully completes.
    • If you encounter any error messages during the restore process, follow the on-screen instructions to correct the error.

    Awaiting your response!

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".