I reinstalled Windows XP (SP3) in my Latitude D630 laptop. After the installation I found that 6-7 keys are not working. I tried uninstalling/reinstalling keyboard drivers. Nothing seems to work. Can anyone help?
Hello MaitraS,There are couple of steps I would suggest that might help us in resolving the issue:
1. Check in Safe Mode if the keys are working fine. -- Restart the computer. -- Keep tapping F8 key on the Dell logo Screen. -- The computer goes to Advanced boot Options. -- Select Safe Mode. -- Press Enter. Check in safe mode if the keys are working fine. Being in safe mode, follow the step 2. 2. Check in Command Prompt. -- Click Start. -- In Search program and files tab type in cmd. -- Press Enter. -- Check in the Window if the keys are working fine.Please try the steps and write back with results, would be glad to assist you further.
Thanks & RegardsAllan D#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.
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Thanks for your suggestions. I started the computer in the safe mode (step 1). The keys are not working in the safe mode or in the command prompt (step 2).
Could be a loose connection between the laptop keyboard and the mainboard. Have you tried reseating it? Also does a USB keyboard work correctly?
A USB keyboard works alright. I have not tried reseating the keyboard yet.
October 10, 2013
Working with a refurb Dell Latitude D630 belonging to a friend. Cannot type the vowels 'e,' 'i,' 'o,' or 'u,' and maybe some consonants as well. As result, in safe mode, where I need a command, i can't type it to determine whether the keys work.
Thunder Finder firstname.lastname@example.org