I'm selling mine and would like to reformat/restore to factory settings. Unfortunately, the dell local safe or whatever its called is not working. Not sure why. But if that's not frustrating enough, whenever I access of the boot menu on start up, I DO see the option for "Repair your computer" but whenever I select that it just returns to turning the computer on like normal. It takes me no where. Any idea why this is happening?I really don't have time to wait for Dell to send me a disc, so if I can't figure this out I'm just going to have to manually delete all my personal info/settings.Any guidance is appreciated! Thank you.(I'm using Windows 7 Home Premium, by the way, which did not come with a disc at time of purchase)
Please check if you can follow the steps from the below link to restore the computer to the factory installed state:
In case ‘Dell Data safe Restore and Emergency Backup’ is not showing up or even if system repair is not allowing to proceed further, I suspect the recovery partition is corrupted, the only way is to manually delete all the files as you mentioned in the post.
Thanks and Regards,Sujatha K#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.