I have had four (4) different USB keyboards plugged into my Dell Inspiron 5520 64-bit laptop and all of them eventually stopped working within days. The keyboard will type a few days and then stop working. if I unplug the USB laptop it freezes the computer and I have to hold the power button to restart the computer. Once the computer is back on I can plug the keyboard back in and it will type a word or few then stop working. As long as the USB keyboard is plugged into the port the computer works fine, it does not freezes until I unplug the USB from the port.... I also have a USB mouse which works fine. I have plugged USB mouse into the same USB port where the keyboard was plugged into and I have NO problems. When I unplug the USB mouse nothing happens the computer remains operational. I JUST NEED FOR THE USB KEYBOARD TO WORK ALL OF THE TIME AND WITHOUT FREEZING THE COMPUTER WHEN UNPLUGGED. Simple enough I know but I have been dealing with this problem for going on three (3) weeks now. PLEASE HELP. Thank you in advance.
I appreciate your concern.
You can uninstall and re-install USB Root Hubs by following the steps below:
Another step you can try is to update the chipset drivers for your computer from the links below:
Steps to download drivers:
You can also perform a clean boot and check the start up programs and services. For more information on this, you can refer to link: http://bit.ly/Vi0QXe
If the issue still persists, you can update the system BIOS.
Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.
Link to update BIOS: http://dell.to/UGwOJs
Please share the findings.
Thanks and regards,DELL-Chinmay S#IWork4Dell To know more about Dell’s products, services and drivers & downloads, please go here
Greetings, I tried the first step (uninstall) and that did not work. I cannot pull up the (2.Intel USB 3.0: http://dell.to/WzPqKP)
step. Also I did not mention this and I apologize for not, I have contacted Dell support THREE (3) different times. The first TWO (2) times the support person hacked into my computer from their location. Completed a series of things uninstall, restart, etc. And each time the keyboard stop working. The second (2nd) person even openned up a test user account on my computer. They suggested that I use the keyboard with this test user account on my computer for a few days. I did and the keyboard still stop working The third (3rd) time I contacted Dell support the tech disconnected from my call and I never spoke to anyone. This is a very foolish problem that I am going through I mean I just want to us a keyboard thats it. The Geek Squad wants to charge me XXX amount of dollars to fix this problem with a computer that I have only had for not even TWO (2) months. I have been asking other people about this and some think that I need to download some type of hardware from the Keyboard company. What do you as a Dell Technician think?
Please share the Operating system installed on your computer.
Did you update the chipset drivers and perform clean boot from links above?
To use On screen keyboard:
Note: To use keystroke combinations (such as Ctrl+Z), click the first key (in this case, Ctrl) and then click the second key (Z). You don’t have to hold down the first key as you do with a regular keyboard.
Try using different ports on computer and see if it exhibits same behavior on all the USB ports.
To eliminate any software issues with the computer, you can restore your computer to default factory settings. PC restore will lead to data (pictures, documents, programs, music) loss. Please perform a data backup prior to this step. Please disconnect any external peripherals (printer, scanner or any USB device) as well. For more information on PC restore, you can refer to article: http://dell.to/U95WH9.
Please reply for further clarifications.