I HAV RECENTLY INSTALLED THE win7 32bit (starter) OS ON MY SYSTEM. But the dell webcam centre is not working and is asking me to install the drivers for the webcam. i don't know what to do as i hav installed almost every driver on the driver and downloads page.
plz help :-(
Did you recently install/reinstall the operating system? If yes, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order
Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.
Troubleshooting the Dell Webcam and Dell Webcam Central Software
You can try this file, also known as Dell Webcam Central.
Create a new unrestricted user account and try the webcam. Did the webcam work?
If yes, log out and log back in to your account and try the webcam. Did the webcam work?
If no, then the webcam became detached from the motherboard, usually near the webcam
Is your computer is under warranty?
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
Check under 'Imaging Devices' in 'Device Manager' and see if the Integrated webcam is getting detected on your computer.
To check webcam in 'Device Manager':
Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.
Link to download BIOS: http://dell.to/VT76Bi
Steps to download BIOS:-
Then uninstall and reinstall USB root hubs following the steps below:
You can also uninstall and re-install the 'Webcam' application from control panel and see if it works.
To uninstall open 'Programs and Features' by clicking the Start button -- > Control Panel -- > Programs -- > Programs and Features --> Select a program then click Uninstall.
To reinstall webcam click on the link: http://dell.to/SZiyuN
Steps to download drivers:-
Please reply with findings.
Thanks and Regards,Chinmay S#iworkfordell To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/10GaKAc
yes the webcam is listed under imaging devices in device manager. BUT still DELL WEBCAM CENTER states "NO SUPPORTED WEBCAM DRIVER DETECTED.PLEASE INSTALL THE WEBCAM DRIVER USING THE DELL RESOURCE CD AND LAUNCH WEBCAM CENTER AGAIN". I don't hav DR CD. Do i still need to update the bios? PLZ HELP.
thanks in advance!
Thank you for your quick response.
If the webcam is getting detected, you need not to update BIOS as of now. You can uninstall the webcam application from control panel. Then go to 'Device Manager' -- > right click the 'Integrated Webcam' under 'Imaging Devices' and uninstall the webcam. Once you do that, uninstall and reinstall the USB root hubs from the steps above.
After that reinstall the webcam application from the link above. See if it works.
Please share the findings.
can you plz tell me the correct webcam application to download? the above dell webcam central link is not working!
sorry the link is working fine. i'l post the results after some time.