Dell XPS 17 (L702x) display driver crash - after effects

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Dell XPS 17 (L702x) display driver crash - after effects

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Hi,

I have Dell XPS 17 (L702x) laptop, 

while working with adobe after effects, the screen goes black and returns with the dialog message bellow "display driver crashed & succesfully returned"
The programs shut down and I have to restart it.
The situation continues very ofter while working with video footages. The problem persists from the the begining when I bought a laptop. System is windows 7 64-bit.  


Is there a way to fix this?


Thank you,

Justin

Verified Answer
  • Hi justinas.on,

    You can update the BIOS, Chipset and uninstall the video driver and then re-install the video driver in the system. Please use the link below to download the drivers.

    http://dell.to/Y4bsIZ  BIOS

    Please connect the Ac Adapter while updating the BIOS and do not use the system once the update is initiated and until the system restarts completely

    http://dell.to/SaLJZA  Chipset

    Please uninstall the existing video driver from the system using the program and features and re-install the video driver. Please follow the steps below.

    Start > in search box type in programs and features > select the video driver> right click on it > uninstall the driver. Please use the link below to install the video driver.

    http://dell.to/XJCvwV  Intel video driver HD 3000

    http://dell.to/TTbLS6  NVidia driver

    Please install the driver in the exact order. After updating the drivers and still the problem persists then the video card may be faulty.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

All Replies
  • Hi justinas.on,

    You can update the BIOS, Chipset and uninstall the video driver and then re-install the video driver in the system. Please use the link below to download the drivers.

    http://dell.to/Y4bsIZ  BIOS

    Please connect the Ac Adapter while updating the BIOS and do not use the system once the update is initiated and until the system restarts completely

    http://dell.to/SaLJZA  Chipset

    Please uninstall the existing video driver from the system using the program and features and re-install the video driver. Please follow the steps below.

    Start > in search box type in programs and features > select the video driver> right click on it > uninstall the driver. Please use the link below to install the video driver.

    http://dell.to/XJCvwV  Intel video driver HD 3000

    http://dell.to/TTbLS6  NVidia driver

    Please install the driver in the exact order. After updating the drivers and still the problem persists then the video card may be faulty.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

  • Thank you,

    And when updating BIOS, does it mean I will have to reinstall windows aswell?

  • Hi justinas.on,

    Re-installation of windows is not required for a BIOS update.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.