Please check if the charging port on the laptop is loose. Connect an alternate ac adapter to see if that works fine with the system. Do you see light on AC Adapter? If yes, please follow the below steps:
Please check the status of the AC Adapter in BIOS:
Also, boot the system into windows and place the cursor on the battery icon on the right bottom corner of the system and it will show either of the messages:
If you are getting 'Plugged in, not charging' message, check the battery health meter:
In case you do not find this option, install Quickset application on your system:
A BIOS update may also fix this issue:
Please find the link for BIOS update: http://dell.to/QNQvin
Note: The ac adapter should be connected and the battery should be at least 10% charged. Please disconnect all the external devices connected to the system before updating the BIOS. Please save all the unsaved data as your system will restart automatically while updating the BIOS.
Keep me updated. Please reply for any further questions.
Thanks and Regards,Vikram M#iworkfordellTo know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
Please check and let me know the power light status when you try to tur on the system. I will recommend you to drain the flea power and see if that makes a difference:
Keep me updated. Please reply with the findings.
I'M HAVING A SIMILAR ISSUE BUT WHEN I GO INTO BIOS THE AC ADAPTER TYPE IS <UNKONWN>...AND WHEN I START THE COMPUTER A DIALOG BOX POPS UP NAMED QUICKSET AND IT STATES "THE AC POWER ADAPTER TYPE CANNOT BE DETERMINED. YOUR SYSTEM WILL OPERATE SLOWER AND THE BATTERY WILL NOT CHARGE. THIS PROBLEM MIGHT BE SOLVED BY: -ENSURE THE PLUG IS INSERTED COMPLETELY BEST SYSTEM OPERATION OR CONNECT A DELL 65W AC ADAPTER OR HIGHER....NOW WITH THAT BEING SAID I HAVE THE FACTORY CHARGER THAT CAME WITH THE LAPTOP:-..ONE MORE THING SINCE MY BATTERY ISN'T CHARGING, I CANT UPDATE THE BIOS...