Simple question. How to make fingerprint reader work with Windows 8 on a Latitude e6520??
E6520 is listed as compatible. It also have some drivers available Under the download driver page, but can't find anything about FingerPrint driver.
thanks for any help
You can download and install the Control vault driver for your computer from the link: http://dell.to/PFj0Rp
Steps to download drivers:-
If this does not work, you can try installing the same driver in compatibility mode, that may work.
Thanks and regards,DELL-Chinmay S#IWork4Dell To know more about Dell’s products, services and drivers & downloads, please go here
I've been able to do so. I see the device in Device manager.
the problem I have now is that when I go to Control Panel\Hardware and Sound\Biometric Devices\Message it doesn't see my Fingerprint reader.
the computer is running Windows 8 Enterprise x64 ( I managed to find the same driver in 64bits). It is also part of a domain. No GPO are applied on the computer.
So it is still the default installation from the dvd of Win8
Is there any dell application to install to make it work? or it should work with default Windows 8
Ok I've been able to activate the biometric device using control Vault WBF.
Now when trying to add fingerprints to my user account, it doesn't want to save it.
I'm able to scan 4 prints as request, but then get back at the screen to select which finger to scan.
Hit next, and says that there are no fingerprint in database.
So it seems to be half-working.
thanks for any help!
I have the same problem but on a Latitude E6430 (Windows 8 x64). The fingerprints are displayed during the enrollmet, but at the last step the prints are gone and don't show up and don't function
If the finger print reader is working and is giving you prompts to slide finger loading on, you may need to enroll the fingerprints again. You can try the following steps to resolve this issue:
a) Download http://www.wave.com/support/downloads/deleteusers.zip and unzip the file.
b) Drag the ‘DeleteUsers.exe‘ file into the ‘\Program Files\Wave Systems Corp\Dell Preboot Manager‘ folder.
c) Double-click the file to run it. This will delete all enrolled fingerprints to the UPEK reader.
Another step you can try is to run configuration security wizard again from Control point and see if it works. Screenshot of that is shown below:
Please reply with the findings.
I have the same problem here on my new E6430.
I’m not using Wave Security System on E6430, due a lot of problems that I had in past, in another Dell Computer. Wave Systems does not work very well, I've got a lot of freezing and misfunction on it.
Actually I'm using the WBF with Broadcom Drivers. I tested with Windows 7 and it worked very well. I tried on Windows 8, and it worked almost very well. :-)
I could install the app and it opens and captures fingerprint, but it does not save the fingerprint captured. It seems to be a little problem on application or driver.
The driver\app is here:
And it says that is compatible with Windows 8.
It is obvious that this application needs a update, how can we get that?
Thanks in Advance,
I have the exact same problem like Edufarah:. I'm also not using the Waves Securty System because windows 8 blocked the setup (not compatible, known problems...). The software recognizes my fingerprints but it does not save them.
Me, too ... I have that problem with a dell E6520 ... it would be great to get a solution
I am looking into this issue. Please provide me 3 - 4 business days. I'll keep you posted with the details.
It's great hear that!
If you need some more information, let me know.
Same problem with E6410 - would be good to know when there is a solution
I am still looking into this. Please provide me another 3 - 4 business days. I would request you please private message me the Service tag and current location of the computer.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
I'll keep you posted with details.
Chinmay, please keep me in the loop as well.
it is still not fixed. Please send me a private message so I give you my Service Tag and location....
Chinmay, please keep also me in the loop.
I'll keep you posted with the details as well.