Dell Inspiron m5030 - Boots up fine but wont charge

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Dell Inspiron m5030 - Boots up fine but wont charge

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Good Afternoon

I have a dell inspiron m5030, which is out of warranty, and unfortunately it wont charge the battery, or boot from the ac adapter.

i have tested both battery and ac adapter and they are working fine.

any thoughts??

Regards

Kevin Heath

All Replies
  • Hi Kezzer89,

    I would like to know if you see any errors during the start up/boot process and check if the light on the adapter stays 'On' when connected the laptop. Also please check if the 'AC Adapter' is detected in 'BIOS'. The following steps will help you to check the AC Adapter status:

    Shut the system down, restart and keep tapping 'F2' key at the Dell splash screen. This will take you to system 'BIOS', check the 'AC Adapter' type and the 'Battery' health

    Please let me know in case of any queries.

    Thanks and regards
    Harish R
    #iworkfordell

    Thanks and Regards,
    Harish R
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • Evening harish

    Right, checked bios, no charge detected, battery health is fine, on the charger the light goes out when i plug it in

    a friend has suggested maybe the motherboard is faulty??

    Regards

    Kevin heath

  • Hi Kezzer89,

    The Motherboard has gone bad and that has to be replaced. I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

    I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

    Please let me know in case of any queries.

    Thanks and regards
    Harish R
    #iworkfordell

    Thanks and Regards,
    Harish R
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98