Dell Inspiron 14z - print screen button does not work

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Dell Inspiron 14z - print screen button does not work

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Hi, I just bought a Inspiron 14z, and find that the print screen button doesn't work , I try to hit Fn and prtnScr many times , and try to paste into Paint or Ms Word . Any suggestions for my issue ? Thank you, TP
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  • Hi tuphan,

    I suggest you to use the “prntScr” button only and try to paste the screenshot in Paint without using the “Fn”. Let me know your findings.

    Thanks and Regards,
    Rajath N
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India  . For Dell support videos click here.

  • Hi Rajath,

    Yes, I tried use only prntScr , but it's still doesn't work. Anything else you can advice me  ?

    Thanks

  • Hi tuphan,

    Thank you for your reply and apologize for the delay in responding to your request. The prntScr key may have stopped working. To confirm this, please connect an external USB Keyboard and check if the print screen button works on it.

    Please reply to this message with your findings.

    Thanks and Regards,
    Rajath N
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India  . For Dell support videos click here.

  • Hi,

    I have inspiron 14z ultrabook. I have the same problem of print screen key, it's not working

  • Hi tuphan. I also had the same problem but have now solved it....kindly plug in an external usb key board,let your laptop configure. use the prinscr button on the external keyboard and paste on paint-it will work. now unplug the keyboard and use the prntscr button on your laptop. it should now work.

  • tuphan press both Fn button and insert button. Fn button is between the windows button and ctrl button. that is a quarantee.