Inspiron N5040 problems

Laptop

Laptop
Laptop computer Forums (Audio, General Hardware, Video)

Inspiron N5040 problems

This question has suggested answer(s)

I'm having a couple of problems with my Inspiron I'm hoping someone might be able to help with.  They've both started around the same time so I'm guessing they are linked (but maybe not!)

The first is that the internet has started running very slowly, and I often get pages saying that they are 'not responding'

The second is the laptop has started turning itself off without any warning.  There doesn't seem to be anything specific triggering this and it starts up again as normal if I turn it back on.

I've run some of the diagnostic tests on the Dell website and nothing has come up on them.  I only got it at Christmas so it's not very old!

All Replies
  • Hi,

    Here’s what you can try.

    Please run the Fixit:

    1. Click on the link http://bit.ly/RGJIsq
    2. Click ‘Run Now’
    3. Click on ‘Save’
    4. Choose the location as desktop, save the file on the desktop
    5. Right click on the file and choose ‘Run as Administrator’
    6. Choose ‘Allow’ if prompted
    7. Follow the on screen instruction to run the program
    8. Restart the computer

    Then reset the Internet Explorer settings,

    1. Close any Internet Explorer or Windows Explorer windows that are currently open
    2. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer
    3. Click the Tools button, and then click Internet Options
    4. Click the Advanced tab, and then click Reset
    5. Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data
    6. In the Reset Internet Explorer Settings dialog box, click Reset
    7. When Internet Explorer finishes applying default settings, click Close
    8. Click OK

    Alternately, check the computer in Safe Mode with Networking,

    1. Power off the computer
    2. Restart the computer
    3. Tap F8 on Dell logo 2-3 times
    4. This will take you to ‘Windows Advanced Boot Options’
    5. Choose ‘Safe Mode with Networking’ in the Advanced Boot menu(F8)
    6. When Windows finishes loading in Safe mode with Networking,
    7. Check if you are facing the same issue

    I will suggest you to clean the air vents and update the system BIOS for your second computer.

    Below are the steps to clean the air vents:

    1. Check the vents on the computer to see if they are covered with dust and not allowing heat and air to pass through.
    2. Turn off the System.
    3. Unplug the AC Adapter.
    4. Remove the Battery.
    5. Use Compressed Air to blow the dust out of the vents.

    Note: Please use compressed air can. When using compressed air can, use the can according to the directions on the side of the can as you can cause damage to the computer if used incorrectly.

    Then update the BIOS,

    Note: Before updating BIOS please ensure that:
     *Battery is 10%> or >10% charged
    *Battery charger should be connected
    *No external devices (flash drives, printers, external hard drives) should be connected.
    *All other programs should be closed and documents saved

    1. Click on the link http://dell.to/RPPy6F
    2. Click on ‘Download File’
    3. Save the file on desktop
    4. Right click and choose ‘Run as Administrator’
    5. Follow the on-screen instructions to install the program
    6. Restart the computer

    Please reply if you have any questions.

    Thanks & Regards,
    Appu S
    #iworkfordell
    To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

  • Turning itself off is overheating due to pet hair and dust clogging the inside.

    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.