i am facing problem on turn off . after press shutdown, it just close the lcd but still power button is on. i have to press and hold on the power button for complete shutdown. please advise. i am really worried due to this issue,
***SOLUTION***This is a hardware problem, not a software problem. I am running the factory Win 7 home x64 and dual booting Ubuntu 12.04 x64, with this exact problem in both OS's.What I did is I took out the keyboard and the palm rest (there should be a tear down guide put out by Dell) and you should see a coin cell battery. I took it out for about 10 seconds and then put it back in. I also checked all the other connections and removed and reseated the HDD. I then went into BIOS and made sure there weren't any funky settings. It now shuts down, suspends, and wakes properly (only tested in Ubuntu 12.04)I have no clue how or why, but that's what did it.
Welcome to the community
This seems to be a simple issue to be fixed. We have to change few settings on the system for fixing it. Please find the necessary steps below to be followed
1. Go to Start menu and control panel
2. Under control panel please select Power options
3. Under poer options please select choose what power buttons do
4. Select the option which says shutdown.
5. Also select choose what closing the lid do and select shut down
This should fix the issue on the system.
Let us know the progress
Thanks & Regards
Dell Social Media Responder
Thanks and Regards,Harish RDell Social Media and Community ProfessionalOrder Status : http://dell.to/1fgKSTrDownload Drivers : http://dell.to/1hcxG98
Welcome to Dell community forums.
As you mentioned in the above post that your computer is not turning off after shut down, I would suggest you to follow few steps which might fix the issue.
Please reply in case you have any questions.
Thanks & RegardsDebbie B#iworkfordell
thanks for responses. but i couldnt understand the method. please suggest me with visual if possible. its only 2 weeks that i bought this laptop. this laptop is without genuine windows. few days ago it had problem and coudnt be log on. message shown as bios is fully not complaint and update bios. Again i took to the shop from where i had bought it. after some money charged they had fixed this problem. but again i faced the shutdown problem. advice me if it have any technical and parts fault or what? what is the location and contact details of Dell Care services at Doha / Alkhore at qatar?
I can help you better if you can provide me some details like Service Tag (7 digit alphanumeric code ending with number 1) which you would find at the bottom of the laptop, your Contact Number, Best Time to Reach and Alternate Phone Number. You can add me to your friend list and then Kindly let me know the above details through private messaging.
I am also facing the same problem. I have tried all the 3 options which you gave.
I have formatted the machine again with Win7 64 bit with service pack 1, updated windows and drivers, also to the latest BIOS. Still the laptop does not shut down the windows 7.
Please suggest the way forward.
Thanks and Regards
Hello i am also facing the same problem with my dell n5110 .. my computer restarts fine but when i shutdown its stuck with blackscreen and fan and power on..i have tried completely formatting my harddisk but still not working..please help
I have this problem,
when i shutdown Laptop! LED black but power button is ON! and i must press and hold power button to turnoff!
please help me!
Hi mostafait ,
We can do few troubleshooting steps:
If this does not work then try to update the BIOS on the computer by following the link for your reference:
Please post back with the results.
Thanks and regards,Madhur B#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.
my friiend my problem not solved!
i do change windows - update bios - instal driver -
please help me
Please help me!
I have sent you friend request please accept it, so that we can work on the issue.
Thanks Adam_SQL, that worked for me. Did not have to reseat the HDD, just removed the battery. Worked perfect after that!
please tell me how to say thanks?
I'm very gratitude about your help.
just disconnect the Bios battery and connect it again after 1 minutes, my laptop power off normally
I have did almost every thing possible but unable to fix the problem, the issue is same with N5110, that it does not properly shuts down, instead I have to press and hold power button to switch it off. Even I updated the BIOS as well, I don't have IEEE 1394 Bus Controller in Device Manager, only IEEE 1394 Bus Controller I haven't tried because of its unavailability. Please suggest .