I have an XPS L5112 laptop. Regularly when typing the cursor seems to jump off-track. I am very regularly having to relocate it to the typing line and retype the missed words. I thought this might be due to the over-sensitive pad so I got a wireless keyboard and mouse and disabled the tracking pad. This has not solved the problem. I also thought that the problem may be arising during auto-save so I have tried slowing down the autosave period. However the problem is still arising and not only when I am in Microsoft Word. It also happens sometimes when I am in explorer - at this moment I had to click and replace the cursor 6 times in the correct spot - the point being that I have the same problem even while typing in this box or in the google toolbar etc. Is this a fault with this particular DELL Laptop?Is there something I can do to resolve the problem?
I have had the same problem for the last 3.5 years on my Dell Studio 15. My cursor jumps into different words while I'm typing. I have to relocate my curso. I had my laptop i week when it started...Dell Support said i had to pay 150$ to have it fixed. That it was a software issue and software is NOT covered under warranty. It's 3 .5 years later and it's still not fixed. Very Frustrating. I even went to Contol pannel and checked *Hide Cursor while typing* That didn't work either...
HELP PLEASE DELL SUPPORT TEAM
Welcome to the Community.
We are sorry to know you have this issue on the system and we also appreciate you trying to resolve this on your own.
I would request you to please perform these steps:
Update the Dell Cypress Touchpad drivers using this link:
Restart the computer. Then change the Touch sensitivity using the following steps:
a) Click on Start and type Mouse and hit Enter
b) Click on the tab Cypress TrackPad under Mouse Properties
c) Click on the text that reads - Click to Change Cypress TrackPad Settings
d) Click on the tab Trackpad
e) Drag the slider under Touch Sensitivtiy to the center
f) Click Apply and click OK
g) Restart the computer
Kindly reply with the results.
Thanks and RegardsSatya P#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here. If a post answers your question, please click the green "Yes" button.
Thanks for your advice. I followed the instructions. Unfortunatly this does not seem to solve the problem. Just now, when scrolling through a document the mouse suddenly lost touch with it so that I had to replace the cursor to continue. Even while writing this reply to you the cursor has jumped off track and has had to be replaced three times! (It just happened 4 more times right there!). This problem has been happening ever since I bought the laptop. It is so frustrating it is becoming impossible to work with. Do you have any other suggestions?
I am sorry to hear the issue is still not resolved.
This issue may primarily be noticed due to the new features added to the touchpad settings. Few of the new features added are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. Disabling or modifying the way the features work in the touchpad driver properties may resolve the issue. I would request you to please try these steps:
Uninstall Cypress driver from Programs and Features. Restart the system.
Click on Start and type regedit in the search box to enter the Registry folder.
Click on Edit - Find - type Cypress and click on Find next. Delete any keys that are listed unde r Cypress. Click on F3 and it will list the next key under Cypress.
Check for Cypress folders in C:\programfiles ( Delete all files)
Reinstall the Cypress drivers using the link given in the previous reply.
Hi, I went through the process you suggested and while I was able to find many Cypress files to delete I am not sure I got all of them because even after deleting everything the trackpad still worked?? Anyway I reinstalled the driver and while there does seem to be some improvement I am still experiencing difficulties. I went through a recent spate where I had to replace the cursor 5 or 6 times - this was while writing an email in yahoo. However, I am also wondering wether the pressure I put on the keyboard is having an effect because as soon as I started typing more softly the problem seemed to go....I'll keep an eye on this and let you know but if you have other suggestions in the meantime please let me know. Thanks SJCMCB
Thank you for the reply.
I will certainly keep you informed if there are any new updates available for this issue. I would also suggest you to lower the touchpad sensitivity settings which might help you isolate the issue further.
If the issue is caused because of your palm touching the touchpad panel, then you can install Touchfreeze application which will disable the trackpad when you are using the keyboard. Please use this link to install it:
Please click on the green 'Download Now' button on the right side of the page to install Touchfreeze application.
Click on this link: touchfreeze.softpedia.com
We have a Dell Inspiron 580 desk top about 2 years old (2011 purchase), it has this same cursor drop out problem, which makes the machine extremely frustrating to use.It suffers all the above issues and I have checked many blogs for a solution and tried them all. Nothing has worked to date. It is not a mouse pointer issue or hidden cursor issue.
It didn't happen initially when we bought the machine and software packages. Which seems to indicate it has happened during some automatic update (or it's a virus we haven't detected - but I suspect not).
IT seems to be a random issue - different frequency of drop out - hard to tell if it is hard drive activity related but may be. It is different on different days and different load duties and across a range of software - including now in google chrome typing the password to access the forum and in typing this message.
Sometimes it just drops out for a short period and reappears at the end of the typing line (which seems to indicate hard drive activity diverting memory ? or tasks ? from the cursor activity) other times it will not return at all unless you stop and mouse click to re-establish the cursor.
Any other insights would hugely appreciated.