Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron - General Hardware - Laptop - Dell Community

Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

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Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

This question has been answered by tpanc13

Well, the charger is plugged in, but it says not charging. This has happened twice. I would have thought bad battery or bad charger, except luckily the first time it occured right after buying a new hard drive. I did a hard reset on the battery and that worked.

Now, it has happened again. I tried the regular battery reset, but that did not work. I tried uninstalling device and reinstall..did not work either.

Oddly, what did work was the following:

I had about 38% battery left. I unplugged the power cord from both laptop and wall outlet.

I removed the batter. Computer went dead.

I wiped the battery connectors with a clean cloth several times.

I put the batter back in and turned the laptop on with battery only.

I plugged power cord into side of laptop, then into wall outlet.

Immediately, the laptop began charging again! 

I am not sure why this worked. Maybe some techy out there may know. When I tried the battery reset, I turned the computer off before taking out the battery. Then took it out. Plugged in laptop with power cord and powered it. Then shut down and placed battery in. I turned back on..but nothing...

It may have to do with having the laptop already on when taking out the battery, or placing back the power cord, or could just be the wiping the battery with cloth????

Verified Answer
  • Hi pamela6000.

    Welcome to the Community.

    The issue can be fixed with the BIOS update. Please visit the Dell's Drivers page at the below link and enter your systems Service Tag # and download and update the BIOS of the system.

    www.dell.com/.../NeedProductSelection

    On BIOS update the system will restart and the issue shall be fixed.

    Thank you

    Saharsh_Kapur

    Social Outreach Professional

    You can reach us at:

    twitter.com /

    https://www.facebook.com/dell

    http://en.community.dell.com/

    Thanks & Regards
    Saharsh K
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
  • Hi thelights007,

    Please share the system model and the operating system installed. The error 'plugged in not charging' can be caused due to various reasons such as faulty adapter or faulty charging board.

    You may try below mentioned steps which may help in fixing the issue. Steps to perform Flea Power are:

    • Power off the system. 
    • Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer.
    • Disconnect the AC Adapter and remove the battery from it.
    • Press and hold the power button for 20 to 30 seconds to release the residual charge from the laptop.
    • Reconnect the battery and the AC Adapter.
    • Once the system is powered on and booted properly, re-seat the battery. Check if you still get the error or not.
    • Boot the system to BIOS, tapping the F2 key on the Dell logo screen when you power on the system.
    • Press F9 key to load BIOS defaults. Once done, press F10 key to save and exit. System will restart. Check if the error is still there.
    • Try and wiggle the AC Adapter cable and check if that makes a difference.

    If it still doesn't work, parts replacement may be required.

    Hope this helps. Please share the findings.

    Thanks & Regards
    Saharsh K
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
  • This may seem absurdly easy but I regularly have the same problems and fix it every time by simply not plugging in until the start up screen is ready and all the icons have appeared. Obviously this means you must have some power remaining on your battery but if you do, give it a try. It works for me.

    If I plug in immediately, before I've even turned on the computer, the battery never charges and the only way to remedy it is to either do all that removing the battery in the right order stuff (which doesn't always work anyway) or switching off and starting over again as I suggest above. Incidentally, I also noticed that if I leave it running on just the battery for too long initially and then remember to plug in after a few minutes, the window of oportunity appears to have gone and it completely refuses to charge.

    Probably not the panacea most people are looking for but if it works for me it may work for one or two others.

  • Saharsh, thank you so much--this post is from 2012 but I stumbled on it today and it fixed the problem of "plugged in, not charging" immediately upon reboot!  I downloaded the BIOS update and when I rebooted my battery icon was back (the icon had recently disappeared), it indicated that it was"plugged in, charging," and it charged--good as new.  Thanks again.

  • I have been having this problem since purchased over 5 years ago and there is NO PERMANENT fix. However, simply unplug the adapter cord from your PC and reinsert. This fixes the problem every time for me. It is definitely related to how Windows is brought down (Sleep or Signout) and updates being done while off.So, just unplug adapter at PC and reinsert.

All Replies
  • Hi pamela6000.

    Welcome to the Community.

    The issue can be fixed with the BIOS update. Please visit the Dell's Drivers page at the below link and enter your systems Service Tag # and download and update the BIOS of the system.

    www.dell.com/.../NeedProductSelection

    On BIOS update the system will restart and the issue shall be fixed.

    Thank you

    Saharsh_Kapur

    Social Outreach Professional

    You can reach us at:

    twitter.com /

    https://www.facebook.com/dell

    http://en.community.dell.com/

    Thanks & Regards
    Saharsh K
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
  • Dell uses an "intelligent" power adapter system.When you turn on the laptop the BIOS program on the mainboard tries to identify the charger via special control wire.If - for instance - the cable that connects to the power jack is damaged or the power jack itself is loose / broken the BIOS might not be able to recognize the power adapter and refuses to charge the battery.

    To check if the power adapter is properly recognized press function-key "F2" at powerup.That takes you to the BIOS screen where you can find the information.