Hello, I've been having some problems with my laptop. It's relatively new, about 10 months old and as of lately when in Internet Explorer web page will freeze occasionally and I get the window telling me the site is not responding, windows will check for a solution etc. Also on a couple of occassions it would'nt shut down and I had to remove the battery to do so. I have run the diagnostic tests and they were fine. I would appreciate any advice. Thanks.
Welcome to dell community
Please try to reset IE from internet options > advanced tab and click on reset and then try to use IE, if issue still persist please try to uninstall IE from windows update window and click on recent updates and uncheck IE9 and then try to update windows which will install IE 9 back. When unable to shut down the computer please check if any program is running in the background from task manager. Try to update the video drivers from www.dell.com/.../19 and update the required driver also update the bios if required from the same link.
Please post back with if the issue is not fixed
Certified Dell Community Professional
Welcome to the community
As I understand from you query you are getting some issues while using Internet Explorer.
I would suggest you to follow the below given steps to resolve this matter:
1.Close all Internet Explorer and Windows Explorer windows that are currently open.
2.Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
3.Click the Tools button , and then click Internet options.
4.Click the Advanced tab, and then click Reset.
Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
5.In the Reset Internet Explorer Settings dialog box, click Reset.
6.When Internet Explorer finishes applying default settings, click Close, and then click OK.
7.Close Internet Explorer.
Your changes will take effect the next time you open Internet Explorer.
Glad to help
You can reach us at http://en.community.dell.com/