Inspiron 17R N7010 doesn't even turn on.

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Inspiron 17R N7010 doesn't even turn on.

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Hi there, I have a Inspiron 17R N7010 laptop with an i5 processor that was bought back in Dec. 2010, so it's almost a year and a half old and obviously out of warranty. Anyway, thing was working pretty well...up until Friday. Now, I can't even get it to turn on. I've tried, pressing the power button, holding the power button, holding the Fn key and then pressing the power button, holding the Fn key and then holding the power button, taking the battery out and trying all those things, having it unplugged and trying all those things, nothing. The only kind of activity I can get from the laptop is that every time I plug in the AC adapter, the right LED light will go on for about a second and then go off. The middle and left LED light's do nothing.

I brought it down to Geek Squad to get some input and they think the motherboard is shot. You guys have any input/idea's and possibly a guestimate on how much it would cost to repair?

Thanks

Verified Answer
  • That's what everyone who thinks they know something about computers says when a problem that can't be solved by simply just pressing and holding a couple buttons doesn't fix.  "Oh it's the motherboard, it's shot, you might as well just buy a new one."  I make a pretty good deal of money from purchasing these so called burned out motherboard laptops and sometimes yes it is actually a motherboard problem that I can repair myself for $90 or a shop would charge you $200 usually, sometimes you can find places to swap them out online for $150 but you end up paying $200 with shipping. 

    But...........About 75% of the time all it is, is a simple AC/DC power connctor jack "where you plug your charger into the laptop" goes bad and just needs to be replaced.  That part cost $13.00 for a Dell 17R and if you have patience and can follow directions anyone who got C grades in school can swap this out.  There are hundreds of videos on Youtube and there's even a website called Insidemylaptop.com where the guy's a tech who works for a place like Geeksqad and records all of his teardowns, makes videos or else he takes detailed pictures and shows you step by step how to take apart, fix, and put back together.  I actually have 9 HP and Dell laptops right now that are all 2010 or newer that came to me with this same problem and only 2 of them actually need an actual motherboard. 6 of them are the AC jack plug, 1 JUST NEEDED a CMOS battery (yeah, that was hilarious, I bought a Dell 17R N7010 that looks brand new and all it needed was a simple battery the size of a dime, I unplugged old one, plugged in new one, boom have the laptop up for sale for $250 on Craig'slist with $30 investment in buying it for parts I told them and $6 for the CMOS battery itself leaving me $224 of proffit) and the last one had an overheating issue with the GPU and just needed to be re-flowed and poof it turned on like new! 

    So the moral of the story is, don't just listen to people when they say, "Oh the motherboard is bad".  All the repairs I described above Geeksqad or another IT place would charge you the same amount of money to swap out the AC jack as they would witht installing a new motherboard, that's just the way they rip people off.  I charge people whatever the parts cost as the deposit and $80 for labor no matter what the problem is.  It can't be something that hard to figure out and if you know what your doing you can figure it out quickly.  After repairing hundreds of so called dead motherboard laptops where that wasn't the problem then flipping them for cash I can honestly say I'm getting pretty good at figuring out where to start looking....

    jmh

All Replies
  • Hi,

    As per the Scenario it seems the problem is with the system board though you can try reseating the memory modules on the system as at times it’s the root cause of the No Post Issue.

    In order to know the steps to reseat the memory please click on the following link: http://dell.to/L3Vv0l

    Also would like to know if in case there was any liquid spillage on the system.

    In case the reseating of the Memory modules does not fix the issue then would suggest you to call Dell Out of warranty dept. @ 800-288-4410  (07.00 - 21.00 Mon to Fri ; Sat 7:00 - 18:00 CST)

    They would be able to provide you with the estimate of repairs.

    Thanks,

    Sonu Shukla

    Certified Dell Social Media & Community Specialist

  • No liquids have been spilled on the system.

    I'll try the directions given to reseat the memory modules though and let you know how it goes, thanks.

  • I bought the exact same laptop around November 2010 for my daughter for Christmas and mine is doing exactly the same thing.  It will not come on at all and I've tried everything.  I was told by the IT department of my job that it's the motherboard as well so it looks like the motherboard was only made to last 1.5 years.  I also would like to know would the cost of repair would be.

  • That's what everyone who thinks they know something about computers says when a problem that can't be solved by simply just pressing and holding a couple buttons doesn't fix.  "Oh it's the motherboard, it's shot, you might as well just buy a new one."  I make a pretty good deal of money from purchasing these so called burned out motherboard laptops and sometimes yes it is actually a motherboard problem that I can repair myself for $90 or a shop would charge you $200 usually, sometimes you can find places to swap them out online for $150 but you end up paying $200 with shipping. 

    But...........About 75% of the time all it is, is a simple AC/DC power connctor jack "where you plug your charger into the laptop" goes bad and just needs to be replaced.  That part cost $13.00 for a Dell 17R and if you have patience and can follow directions anyone who got C grades in school can swap this out.  There are hundreds of videos on Youtube and there's even a website called Insidemylaptop.com where the guy's a tech who works for a place like Geeksqad and records all of his teardowns, makes videos or else he takes detailed pictures and shows you step by step how to take apart, fix, and put back together.  I actually have 9 HP and Dell laptops right now that are all 2010 or newer that came to me with this same problem and only 2 of them actually need an actual motherboard. 6 of them are the AC jack plug, 1 JUST NEEDED a CMOS battery (yeah, that was hilarious, I bought a Dell 17R N7010 that looks brand new and all it needed was a simple battery the size of a dime, I unplugged old one, plugged in new one, boom have the laptop up for sale for $250 on Craig'slist with $30 investment in buying it for parts I told them and $6 for the CMOS battery itself leaving me $224 of proffit) and the last one had an overheating issue with the GPU and just needed to be re-flowed and poof it turned on like new! 

    So the moral of the story is, don't just listen to people when they say, "Oh the motherboard is bad".  All the repairs I described above Geeksqad or another IT place would charge you the same amount of money to swap out the AC jack as they would witht installing a new motherboard, that's just the way they rip people off.  I charge people whatever the parts cost as the deposit and $80 for labor no matter what the problem is.  It can't be something that hard to figure out and if you know what your doing you can figure it out quickly.  After repairing hundreds of so called dead motherboard laptops where that wasn't the problem then flipping them for cash I can honestly say I'm getting pretty good at figuring out where to start looking....

    jmh

  • Jason9922

    That's what everyone who thinks they know something about computers says when a problem that can't be solved by simply just pressing and holding a couple buttons doesn't fix.  "Oh it's the motherboard, it's shot, you might as well just buy a new one."  I make a pretty good deal of money from purchasing these so called burned out motherboard laptops and sometimes yes it is actually a motherboard problem that I can repair myself for $90 or a shop would charge you $200 usually, sometimes you can find places to swap them out online for $150 but you end up paying $200 with shipping. 

    But...........About 75% of the time all it is, is a simple AC/DC power connctor jack "where you plug your charger into the laptop" goes bad and just needs to be replaced.  That part cost $13.00 for a Dell 17R and if you have patience and can follow directions anyone who got C grades in school can swap this out.  There are hundreds of videos on Youtube and there's even a website called Insidemylaptop.com where the guy's a tech who works for a place like Geeksqad and records all of his teardowns, makes videos or else he takes detailed pictures and shows you step by step how to take apart, fix, and put back together.  I actually have 9 HP and Dell laptops right now that are all 2010 or newer that came to me with this same problem and only 2 of them actually need an actual motherboard. 6 of them are the AC jack plug, 1 JUST NEEDED a CMOS battery (yeah, that was hilarious, I bought a Dell 17R N7010 that looks brand new and all it needed was a simple battery the size of a dime, I unplugged old one, plugged in new one, boom have the laptop up for sale for $250 on Craig'slist with $30 investment in buying it for parts I told them and $6 for the CMOS battery itself leaving me $224 of proffit) and the last one had an overheating issue with the GPU and just needed to be re-flowed and poof it turned on like new! 

    So the moral of the story is, don't just listen to people when they say, "Oh the motherboard is bad".  All the repairs I described above Geeksqad or another IT place would charge you the same amount of money to swap out the AC jack as they would witht installing a new motherboard, that's just the way they rip people off.  I charge people whatever the parts cost as the deposit and $80 for labor no matter what the problem is.  It can't be something that hard to figure out and if you know what your doing you can figure it out quickly.  After repairing hundreds of so called dead motherboard laptops where that wasn't the problem then flipping them for cash I can honestly say I'm getting pretty good at figuring out where to start looking....

    Hey, would you help me to fix my laptop. My N7010 just does not power on. I tried all the above options.

     -When I connect the power adapter it shows that battery is charging (right red light). Pressing power button does not start the laptop

    - when I remove the battery and press power button, machine wont start and there are not lights shown.

    Let me know if you any more information.

  • Sounds like the motherboard is fried or there obviously a power problem with it. Could be the AC adapter but I'm guessing it's not. After doing some more research on this issue, I found out that Dell has sold tons of these and the 15R with the same problem in the motherboard. One of the power capacitor's on the motherboard blows and this happens. I've spoken online with TONS of people with the same problem. So I further researched into this and no way no how will Dell give me a schematic to the motherboard. They want me to buy a new one, well who's going to drop $320 on a mobo from Dell when it could do the same thing in a week (actually happened to someone else) when they could buy a new model for $500. Yes I know it sucks because these are suppose to be nicer models, yes mine has the nice i5 CPU and 8gb ram and with a 240gb SSHD it flies.... But until I break down an pay the $15 for the motherboard schematic mine will continue to sit dead until I get to it.  I've been keeping an eye out online for a new motherboard but everyone that works is always priced at least $140 used! That's just to much ya know.  My suggestion is if you really like this laptop, it's your only one and you have all your eggs into this basket, would be to just go ahead and order a motherboard from someone reputable. If you buy the schematic of the motherboard and ship me your laptop I'll repair it for free. Right now though I can't afford to buy the schematic. Money is to tight and it's not a big deal it needs to be repaired. If you bought it, I would repair yours than know exactly what needs to be fixed in my own. But good luck knowing which chip does what on a motherboard without the makers schematic....

    jmh

  • www.ebay.com/.../120999706806

    jmh

  • I bought my daughter's about the same time and I've had two techs at work looking at it and they said it needed a new motherboard as well.  I've always trusted Dell but clearly this product is inferior.  I told her many times that I thought that laptop was really running hot, I wonder if the large size makes it run faster?  I don't know.  But thank you Jason9922  for the tip on where to find boards.  I think I'll buy one and have a friend install it for me.  Hopefully we can get her laptop working again.  For everyone of us posting on here there are probably 25 or so who don't know to check with the Dell community to see if anyone has come up with a fix.   :-(

  • Actually I wouldn't buy a new board for it sir. As the time has passed since I've written that I've worked on many similar Dells. I have one right now, it's a Dell M5030. It has the same type of oversized plastic casing as the N7010 and this is one of those wonderfull ones that to get to the RAM and HDD you have to pop off the keyboard...Who designed that really? Worst design every. At least the N7010 model I have has the HDD / RAM door on the bottom like 99% of other notebooks in the world.

    What makes the N7010 fast is the i5 processor that's in it. Only reason I got it fixed. Gliattitd, you should email me so I can get you the link to the place where I had mine fixed. Even if you buy a new board odds are pretty good that it's going to do the same exact thing.  If you send it to the guy who repaired mine he fixes and modifies the actual problem with the motherboard so it doesn't happen again. He has professional very expensive equipment and only charges like $56 to repair / modify / and re-ship the laptop back to you. He dissasembles the laptop and everything saving you the headache. He saved me all the time of tearing it apart and I'm sure by now you've looked at the prices of even a used N7010 motherboard. Why pay $150 for a motherboard and spend a day taking it apart slowly and putting it back together. Plus all the aggravation of even the smallest mistake? No thanks, I paid him the $56 and it cost like $22 to ship it to him, the $56 includes him shipping it back!. So altogether I got the issue fixed and my laptop back running perfect for less than $80.... My email address is<ADMIN NOTE: Email id removed per privacy policy>

    .  I think they will delete my email and the link if I post it in here so hopefully you got it. If not I'll re-message you and we'll figure out something. The link directly to the guy I've used on 13 notebooks so far is http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=271163647884&ssPageName=ADME:X:RTQ:US:1123 .   It's a whole heck of a lot cheaper than buying an expensive motherboard and doing all the work installing it when a professional motherboard repair specialist can do it for half the price of what the motherboard cost.

     

    jmh

  • Jason,

    What services does your eBay tech offer? How can I contact him to make sure that he can analyze/fix my motherboard?

    Bottom line, I need to contact the above referenced tech....Can you help?

    Byron

  • redhumpie56

    Jason,

    What services does your eBay tech offer? How can I contact him to make sure that he can analyze/fix my motherboard?

    Bottom line, I need to contact the above referenced tech....Can you help?

    Byron

     

    He repairs motherboards. He can reflow or reball and reflow a GPU / Video chip or fix just about any motherboard problem from system not powering on etc. His email address is <ADMIN NOTE: Email id removed per privacy policy>

    and is real name is Garen.  His phone number is <ADMIN NOTE: Phone number removed per privacy policy>.  If he doesn't answer his GOOGLE voice number just leave him your number on his email address and tell him I told you to call him. My full name is Jason Herek.

    jmh

  • redhumpie56

    Jason,

    What services does your eBay tech offer? How can I contact him to make sure that he can analyze/fix my motherboard?

    Bottom line, I need to contact the above referenced tech....Can you help?

    Byron

     

    He repairs motherboards. He can reflow or reball and reflow a GPU / Video chip or fix just about any motherboard problem from system not powering on etc. His email address is <ADMIN NOTE: Email id removed per privacy policy>

    and is real name is Garen.  His phone number is <ADMIN NOTE: Phone number removed per privacy policy>.  If he doesn't answer his GOOGLE voice number just leave him your number on his email address and tell him I told you to call him. My full name is Jason Herek.

    jmh

  • My Dell N7010 laptop has black screen and beeping. Was told by many it is probably the motherboard. I seen your ad on here saying you know someone that will fix this problem without buying a motherboard for pretty cheap.Can you tell me who this is? Thanks.

  • I ended up having to send mine to my repair guy and have him sort it out. The motherboards on that particular model are so bad it's not even cool. All at this point I can do is send you to my repair guy because that's where mine is going soon. Idk how I can tell you the number or address to send it to. I guess all I can do is tell you the name of the company and where it is at. Just give them me as a reference and they will take care of you. It's called Computer Repair and it's in Glendale, California. Look for their ad on ebay or just google the number.  Ask for someone named Garen when you get through. If they take all this info down private message me.

    jmh

  • I have a pretty similar issue but my N7010 will eventually start and run fine.  The power button stays on continuously when the battery is in or it is plugged in.  If I press the power button it will eventually start up and operate as you would expect.  If it is turned off for any length of time (overnight) the same problem occurs again and I have to spend 15 min. or more pressing the power button to get it to turn on again.