Hi: I bought two studio 1557 lap tops, 64 bit, on same Order. I loaded Windows 8 on one, and now I am trying to roll back out of it, and I am alarmed that no recovery plan I can think of works.
The windows Repair disks don't load Error 0x4001100200001012 in either machine. This is a common failure. (I wish I had tried to load them during the warranty period.)
The Reinstallation Dvd for Windows professional 64-bit. I got two (unlike other posters). But neither one will load in either machine. I converted the DVD to flash. Still won't load.
Is there a common fix for this? Ask for a new DVD for windows PRO??? (I am a little concerned that I didn't get the Green Certificate of Authenticity with either of these machines. I thought I could get it from the System Control Panel, but the second sequence of 4 digits contain OEM on the working Dell. xxxx-OEM-xxxx-xxxx Is this a valid Product Key? I didn't write it down from the second dell, which now shows the Windows 8 product key. Does dell have a record of what they shipped to me???)
ieee488: I took you advise to rebuild it from the Dell re-install Dvd. I had to put my Dell in the freezer to get the Dvd to load, and I had to blow in the fan holes during the Uncompress step of Windows. I don't know why the fan is insufficient during boot -- that is the remaining problem I will have to address sometime.
And I made the Repair Disc for Windows using the new (rebuilt) OS, before installing the Dell DVD. And the repair disk
worked!! (After putting the Computer in the freezer again.)
So, thanks again, everyone!! You rescued my Dell from being a boat anchor.
I wouldn't be doing a repair. I would do a brand new install of Windows 7 with the Dell DVD.
my Dells:Precision M6300 - Windows 7 / Ubuntu 12.04Latitude D620 - XP Pro SP3Precision M6300 - Windows 7 Pro 64-bit / Windows 8.1 Pro 64-bit
You must boot to the win 7 dvd by tapping F12 as soon as you reboot and choosing the cd-dvd drive. You usually won't need the key, but in case you do, it's on a sticker on the computer. It's either on the bottom or in the battery compartment.
You will need to select Custom install when you reinstall and drive options to delete the C partition with windows 8, then install win 7. Directions here under Custom installation with formatting: windows.microsoft.com/.../Installing-and-reinstalling-Windows-7
Dell's with Data Safe 2.0 will error out Error 0x4001100200001012. Unless you made a Full Backup onto 16 Gig or LARGER usb Flash Drive you will never ever recover again.
Creating a Full System Backup Using Dell DataSafe Local Backup 2.0
1 Click then click All Programs, click Dell DataSafe Local Backup 2.0 and click Dell DataSafe Local Backup 2.0.
2 Click Back up your files then select Full System Backup.
3 To backup immediately, click
To select the location to backup to, or to schedule regular backups, click
and continue to the next step.
4 Select the location to save your backup to.
You can save your backups to your hard drive, to a rewritable CD/DVD using a CD/DVD burner, or to an external memory device like a 16 GIG Or Larger USB memory key or USB hard drive. If an external device you want to save to is not listed, make sure it is plugged in securely then click
Once your location is selected, click
5 To create a backup immediately, select I will manually backup my system and click
To set a backup to be run at a later time, or to schedule a regularly occurring backup, click Backup my system automatically (recommended) and specify the time and date(s) to run the backup then click
6 To change any selections, click
If you chose to schedule a recurring backup and would like to start an initial backup now, click Start this backup now.
Once satisfied with your selections, click
Additional Information: Dell DataSafe Local Backup 2.0
Refer to the following links for additional information on Dell DataSafe Local Backup 2.0.
What is Dell DataSafe Local Backup 2.0? Article ID: 353560
Creating Your System Recovery Discs with Dell DataSafe Local Backup 2.0 Article ID: 353561
Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0 Article ID: 353562
Creating a Backup Using Dell DataSafe Local Backup 2.0 Article ID: 353563
Restoring from a Backup Using DataSafe Local Backup 2.0 Article ID: 353564
Upgrading To Dell DataSafe Local Backup 2.0 Professional Article ID: 353565
Frequently Asked Questions: Dell DataSafe Local Backup 2.0 Article ID: 353566
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
Mary: Thanks so much. Yes they were there in the battery compartment. The battery compartment is probably a safer place for the Certificates of Authenticity. So safe I could not find them until your instruction.
I forgot to say the Repair disk errs out with 0x4001100200001012 and the Windows Reinstallation Disk for Windows Pro 64bit triggers the thermal cut out, I think. It seems to load ok and after about 1 minute with the fan running, the computer shuts down. It's pretty hot, so I think it's a thermal switch. The computer is a 1557 with 8 CPU's and 4gig Dual Channel DDR3 at 1066MHz. Is there any way that I could slow it down by setting something in Setup, disabling some of the CPU's, or pulling out some of the memory, so I can see if I can hold off the thermal until I see if the Windows Reinstallation Disk works. (The computer shut down when my wife was playing games, but it seems to not shut down when just idling.)
SpeedStep: I have backup made with Data Safe to two Dvd's each for the two machines immediately when I bought them. I am trying to use the Repair Dvd to reload them. But neither Repair Dvd loads in either machine. Not the Windows 8 machine that I am trying to restore, nor my other Windows 7 Pro machine which is still working. I made the two backup Dvd'd at the same time, so can I use either backup with the repair Dvd's, once I get them to load??? Is it true that the Repair DVD can use the backup Dvd's that I made???
ieee488: Do you mean the Reinstallation Dvd that came with the computer. As I explained to Mary, the Reinstallation Dvd won't load. I think do to a thermal cut out. The machine shuts down before I get the Screen asking me what language.
I was able to load a Windows Repair Dvd from an HP-machine, and get to the command prompt window. There was a windows.old folder, so I tried to restore the Windows 7 environment thusly:
move /y D:\Windows.old\Windows D:\ worked
move /y "D:\Windows.old\Program Files" D:\ worked
move /y D:\Windows.old\ProgramData D:\ worked
move /y D:\Windows.old\Users D:\ worked
there was no D:\Windows.old\Documents and Settings folder
there was a folder D:\Windows.old\Programs Files (x86) so I typed
move /y "D:\Windows.old\Program Files (x86)" D:\ and I got access denied
On the chance the Windows 8 did not use D:\Program Files (x86) I ignored the error.
Do I have to escape the (x86) some other way???
I tried both the bootsec /nt52 D:
and bootsec /nt60 D:
Neither one worked. But this is because I was using the HP Dvd? Yes???
I am not sure whether I did the
copy boot.ini.saved boot.ini
I am not sure whether it was coming from the Hard Drive where windows.old was or from the HP Dvd??? If it were from the HP Dvd, likely it wouldn't have worked, would it???
If anyone has any has any answers to my ??? questions, I will try again to restore my Windows 7 (against the protetations of Microsoft that it can't be done.) But it would help if I could use my Dell made Windows Repair Dvd's.