Realtek audio driver problem in XPS 15 model

Laptop

Laptop
Laptop computer Forums (Audio, General Hardware, Video)

Realtek audio driver problem in XPS 15 model

This question is answered

Hi friends,

I got error as displaying in image when i touch WAVESMAXXAUDIO3 touch buttton on the top of the keyboard.

 

Please let me know what i have to do to resolve this issue?

I tried by re-installing realtek audio driver from realtek website but issue not resolved yet.

Thanks

 

 

Verified Answer
All Replies
  • Does sound work with the notebook at all?   If not then I suggest completely uninstalling the Realtek software and reinstalling from the following link.

    www.dell.com/.../DriverFileFormats

    If audio works fine and it is only the button that isn't working I suggest installing Dell quickset and see if that helps.

    www.dell.com/.../DriverFileFormats

    Please let me know if this helps.

    TB

  • thanks Terry for your reply.

    I did the same process as you discussed in the post.

    Now pressing touch button displaying Dell Audio by Realtek user interface but when i click on Sound Blaster menu option an error message displaying again as given in the image:

    Please let me know what i have to do now?

    Thanks,

    Sukhjeevan Singh

  • I am happy to read that the wavemax button is working correctly.  If you continue to have errors bringing up the Sound Blaster software you may have to uninstall and reinstall it.

    TB

  • Can you please share the link from where i can download Sound Blaster software.

    Thanks

    Sukhjeevan Singh

  • The Sound Blaster software is royalty based and isn't available to the public.   It may be on your Dell downloads although I am not sure.  Log on to your account on support.dell.com and see if it is available.  If you have Dell Digital Delivery installed on your notebook you may be able to download the Soundblaster software from there.  Here is a link to the Dell Software Download Center.

    support.dell.com/.../ddc

    TB

  • I got Sound Blaster software.I uninstall and re-install this.

    Now all is working fine.

    Thanks a lot Terry for your quick response and guidance to resolve this problem on my laptop.

    Many thanks...

  • Hey Suk, how did you get the sound blaster software? I have same issue too.

  • Actually I got sound blaster software CD with my laptop purchase.You can download this software from a link given in this thread posted by Terry B OR from Dell download software center