Dell inspiron 15 wont start up

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Dell inspiron 15 wont start up

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When I start up my laptop (im on my desktop right now) it goes past the loading sreen, and right before the screen where It shows my user accounts and I have to type in my password, a black screen shows up and nothing is there but my mouse. Pressing buttons doesn't do anything, i've tried restarting,diagnostics, but nothing seems to work. If anyone can help me in this situation it'd be greatly appreciated. Thanks in advance

Verified Answer
  • Hi James9124,

    Welcome to the Community. Did you run a diagnostics on your hard drive. Press the F12 key at the Dell logo on startup, select diagnostics and run an extended diagnostics on your hard drive. Have you tried booting in safe mode F8 at the Dell logo and select safe mode?

    Thank you

    Royan

All Replies
  • Hi James9124,

    Welcome to the Community. Did you run a diagnostics on your hard drive. Press the F12 key at the Dell logo on startup, select diagnostics and run an extended diagnostics on your hard drive. Have you tried booting in safe mode F8 at the Dell logo and select safe mode?

    Thank you

    Royan

  • I had to resort to completely restarting my computer. Thanks for the help, it sorta helped with my boot options