Can't access recovery partition

Laptop

Laptop
Laptop computer Hardware and Software discussion

Can't access recovery partition

This question is not answered

I need to restore a Dell Studio 1558 to factory settings because of a malware program.  The F2, F8 and F12 function keys do not work when I hit them after starting the laptop.  The computer freezes if I hit any of these function keys while the Dell logo is up and the blue progress bar is showing.  If I wait until after the Dell logo screen disappears and then hit any of these function keys before Windows starts up, nothing happens for F2.  Both F8 and F12 give me the option to start windows normally or run the Windows Repair facility, which does nothing for me.  From what I've read online, the F8 function key is supposed to give me the option to repair the computer by selecting the factory restore option.  But I am unable to get to the correct menu.

Operating system is Windows 7 Home.  No recovery CDs came with the laptop.

Any ideas?

Thanks, Steve 

All Replies