DELL Vostro - 3550 - Webcam

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DELL Vostro - 3550 - Webcam

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hi,

i got a new dell vostro 3550 and installed all drivers and the dell webcam manager/center and as i start the webcam center i got a message "the driver is not installed". but if i take a look at the system manager and the device manager, the driver for the webcam is installed.

what is the problem and how can i resolve it?

thnx

lloyd

All Replies
  • Hi Lloyd0815,

    Welcome to the Community. Use the below link for help if the webcam is not functioning.

    support.dell.com/.../document

    Let us know if that helped.

    Thank you

    Royan

  • thnx for the example, but it dosen't works!

    the error code is a message while the registration "can't register the service tag" - it's a german error message.

    i have added the product under my products, bt i can't register it. so than i can't download the software as discribed in the example you have posted.

  • Hi Lloyd0815,

    Please private message me your service tag, and address I will look into it for you. To send me a private message, click on my user name, follow, add as friend, send message.

    Please do not put this information on this open forum, but send it to me privately.

    Thank you

    Royan

  • hi, i still got problem with the webcam. can anyone help me please?

  • lloyd0815,

     

    Try...

     

    Webcam is not functioning

     

    Installing Dell Webcam Central

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • kiran wrote the following post at 29-09-2012 2:51 PM:

    hi,

    i got a new dell vostro 3550 and installed all drivers and the dell webcam manager/center and as i start the webcam center i got a message "the driver is not installed". but if i take a look at the system manager and the device manager, the driver for the webcam is installed.

    what is the problem and how can i resolve it?

    thnx

    kiran

  • Kiran,

     

    PLEASE READ AND ANSWER THE QUESTIONS THAT I ASKED, BELOW.

    Did you recently install/reinstall the operating system? If yes, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

    Try reading...

    Troubleshooting the Dell Webcam and Dell Webcam Central Software

    Also try running the Webcam Diagnostics

    Did the webcam show in the symptom tree?

    Any error messages?

    Is the computer under warranty?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!