Network Adapter

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Network Adapter

This question is not answered

Hiya All

 Im not sure if anyone can shed some light on this, my daughter has a Dell Inspiron 1525, It keeps losing its ' network adapter'

i formatted it and it was back to 'factory state' updated it all working fine,

shut it down, next day network adapter missing, first i thought the cause was a windows update so uninstalled that and it was fine, carried on using it and all fine turned it off, then when i turned it back on, it was missing again, 'blew out the laptop in case any dust etc was lurking, checked connections, checked drivers etc all fine, took battery out started it up and network adapter was back, all working fine when shut down, started it up again next day no network adapter again

put battery back in restarted it and it was back again, shut down, booted it back up again and gone again !

Now its back again but i cannot think what keeps happening to it

All Replies
  • perplexedagain,

     

    When you reinstalled the operating system, did you install the notebook system utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

     

    The other option might be the the wireless adapter maight have come loose. Instructions to reseat the wireless card can be found HERE.

     

     

    Rick

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thank you for your suggestions Rick

    When i reinstalled, and when windows came on the screen i was already connected to the internet, if the rest of the drivers failed to install would it have ever connected ? which it does, every now and again it loses the network adapter, but not all the time which is the confusing thing,

    I have checked the wireless adapter and it looks and feels firmly in place, and as i say it is connected at this moment,

  • perplexedagain,

     

    Ever update the firmware in your wireless router?

     

    Do you use the Recommended Wireless Router Settings, I use channel 11.

     

     

    Rick 

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I checked the firmware in the router and there are no updates, i have 2 other laptops and a desktop connected to the router that have never failed, I have checked all the settings as per your recommendations, and all are the same except channel is auto,

  • perplexedagain,

     

    Change it to channel 1, 6 or 11. I use channel 11. It won't affect the other computers except for a few seconds to reconect.

     

    If the problem computer is Vista/Windows 7, try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Here is the information

    Host Name:                 HAYLEY-LAPTOP

    OS Name:                   Microsoft© Windows VistaT Home Premium

    OS Version:                6.0.6002 Service Pack 2 Build 6002

    OS Manufacturer:           Microsoft Corporation

    OS Configuration:          Standalone Workstation

    OS Build Type:             Multiprocessor Free

    Registered Owner:          Hayley

    Registered Organization:  

    Original Install Date:     16/12/2008, 9:42:49 AM

    System Boot Time:          25/07/2011, 8:01:39 AM

    System Manufacturer:       Dell Inc.

    System Model:              Inspiron 1525                  

    System Type:               X86-based PC

    Processor(s):              1 Processor(s) Installed.

                              [01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel ~800 Mhz

    BIOS Version:              Dell Inc. A16, 16/10/2008

    Windows Directory:         C:\Windows

    System Directory:          C:\Windows\system32

    Boot Device:               \Device\HarddiskVolume3

    System Locale:             en-au;English (Australia)

    Input Locale:              en-us;English (United States)

    Time Zone:                 (GMT+09:30) Adelaide

    Total Physical Memory:     2,037 MB

    Available Physical Memory: 847 MB

    Page File: Max Size:       4,314 MB

    Page File: Available:      2,952 MB

    Page File: In Use:         1,362 MB

    Page File Location(s):     C:\pagefile.sys

    Domain:                    MSHOME

    Logon Server:              \\HAYLEY-LAPTOP

    Hotfix(s):                 281 Hotfix(s) Installed.

                              [01]: KB937286

                              [02]: KB971513

                              [03]: KB971512

                              [04]: 944036

                              [05]: 982861

                              [06]: KB960362

                              [07]: KB971514

                              [08]: KB925255

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                              [200]: KB957321

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                              [258]:

    Network Card(s):           2 NIC(s) Installed.

                              [01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller

                                    Connection Name: Local Area Connection

                                    Status:          Media disconnected

                              [02]: Dell Wireless 1395 WLAN Mini-Card

                                    Connection Name: Wireless Network Connection

                                    DHCP Enabled:    No

                                    IP address(es)

                                    [01]: 192.168.2.25

                                    [02]: fe80::9c0e:2461:3935:6e9d

  • perplexedagain,

     

    Is there a reason that DHCP is not enable for the wireless adapter?

    Start, control panel, networking and sharing center, clcik on your network connection, properties. Under TCP/IPv4 and TCP/IPv6, click on each, then click on properties and make them both look like the picture below.

    In start, control panel, device manager, network, Dell Wireless 1395 WLAN Mini-Card, double click on it. Power management. Uncheck the box. allow windows to turn off this device to save power. Also click on advanced. Look and see if this card has antenna diversity. Some wireless adapters have this and some don't. If your adapter has this, try changing the settings from auto to AUX, then restart your computer.

     

    Rick

    OS Name:                   Microsoft© Windows VistaT Home Premium
    OS Version:                6.0.6002 Service Pack 2 Build 6002
    OS Manufacturer:           Microsoft Corporation
    System Manufacturer:       Dell Inc.
    System Model:              Inspiron 1525                  
    System Type:               X86-based PC
    Processor(s):              1 Processor(s) Installed.
                              [01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel ~800 Mhz
    BIOS Version:              Dell Inc. A16, 16/10/2008
    System Locale:             en-au;English (Australia)
    Input Locale:              en-us;English (United States)
    Time Zone:                 (GMT+09:30) Adelaide
    Network Card(s):           2 NIC(s) Installed.
                              [01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
                                    Connection Name: Local Area Connection
                                    Status:          Media disconnected
                              [02]: Dell Wireless 1395 WLAN Mini-Card
                                    Connection Name: Wireless Network Connection
                                    DHCP Enabled:    No
                                    IP address(es)
                                    [01]: 192.168.2.25
                                    [02]: fe80::9c0e:2461:3935:6e9d

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  • Rick

    Right i have done all that, and meanwhile looked in the belkin site and got an update for the firmware apparently there was one, originally i was just checking for update via my setting page and it was telling me there wasnt one,

    The settings i have was origianally set up FOR me when i first had the network setup, and i have just always copied them when formatting etc, so do you think i should change these settings for all my laptops/desktop ?

  • perplexedagain,

     

    Belkin...

     

    Had an issue with a Belkin Wireless N router not being able to recognize the difference between WPA-PSK(TKIP) Security(Personal) and WPA-AES. Had the person try WEP or NO security and had no problems connecting the wireless device. May be something to look at. Belkin may either deny this or know nothing about this.

     

     

    Rick

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  • this is a Belkin G Plus .. if that makes a difference, Ive had a fair few years and never had a problem with it until this Dell Laptop, which i should add isnt always here, its my daughters and only comes here now and again

    So would u advise that i change my settings on all the devices ?

  • perplexedagain,

     

    Change what settings? If they all work, then there is no problem.

     

    All the laptop in my home use DHCP enabled and they cannect with no problems. The antenna diversity is a setting that seems to help connect and is on some adapters but I don't know which ones. I have my wife's set from Auto to Aux and she has no problems connecting.

     

    I would try with the recommened settings, use channel 11 and use the DHCP settings. You can also try the power management tweak.

     

     

    Rick

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    What is a Dell Service Tag and how do I locate it? 

     

     

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  • Thats the settings i was refering to, as i have set the other computers the same as the one u saw,

    I will try with the recommended settings.

    meanwhile i will see how the Dell goes and see if i lose the network adapter again

    thank you for all your help

  • perplexedagain,

     

    The static ip address is ok but you need to make sure the other computers don't have the same ip address or the one will disconnect the pther one off the network. Using DHCP avoids this from happening. DHCP is also nice because when you go to a public WiFi, it can automatically obtain an ip address and connect.

     

    The power management tweaks I use for all my network adapters and I also use this for my USB Root Hubs.

     

    Also try reading...

    Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points

    This doesn't pretain to the wireless card in the problem machine but if you have other adapters, you may want to check them in case this is the issue.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

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  • Hi Rick,

    WEll unfortunately the above problem has arisen again, i followed what u said last time only difference is that its doesnt show any Network cards in the system information, I know its there and it was working last night before i turned it off

    hmm i dont know where to start at the moment

  • this is half hour later and after alot of fiddling, it has come back !! problem is i have no idea how i got it back ??