Dell Studio 1737 BIOS problem

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Dell Studio 1737 BIOS problem

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Hi,

My Dell studio 1737 laptop gets a BSOD about once a day, and the error in event viewer that appears right before the shutdown is this:

: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

 

This error happens about ten times a day in event viewer. I was wondering if anyone knew how to fix this error. I am running Windows 7 Home Premium x64 with an intel core 2 duo and 3 gb of ram.

All help is greatly appreciated.

Thanks!

All Replies
  • ACPI Event ID 13 errors after

    Update for Windows Vista (KB959772)

    Installation status: Successful

    Update type: Optional

    Install this update to enable Windows Media Player to automatically correct an error which may occur when DRM protected content requires an update to the license. After you install this item, you may have to restart your computer. This update is provided to you and licensed under the Windows Vista License Terms.

    More information:

    support.microsoft.com/.../959772

    After a reboot my system gets the following errors in the event log

    Log Name: System

    Source: ACPI

    Event ID: 13

    Task Category: None

    Level: Error

    Keywords: Classic

    User: N/A

    Computer: dell

    Description:

    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

    Run system file check please:

    Open an elevated command prompt and enter sfc /scannow.

    If it gives you error unable to fix (after several scans ), then please do a Repair Install

     

    • A hardware device might be keeping your computer awake. USB flash drives and USB mice are common devices that can keep your computer awake. Make sure that you have the most current drivers all of your devices.
      To prevent a device from waking your computer

      1. Open Device Manager by clicking the Start button clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.* If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
      2. In the list of hardware categories, find the device that you want to prevent from waking your computer, and then double-click the device name.
      3. Click the Power Management tab and then clear the Allow this device to wake the computer check box.
      4. Click OK.
    • A program or scheduled task might be waking your computer. By default, Power Option settings do not allow scheduled tasks to wake the computer from sleep or hibernate. However, some programs might awaken the computer if these settings have been changed.
      To prevent programs from waking your computer

      1. Open Power Options by clicking the Start button  clicking Control Panel, clicking System and Security, and then clicking Power Options.
      2. On the Select a power plan page, click Change plan settings for the plan that you want to change.
      3. On the Change settings for the plan page, click Change advanced power settings.
      4. On the Advanced settings tab, expand Sleep, expand Allow wake timers, choose Disable for both when your computer is running on battery and when it's plugged in, and then click OK.

    Report Unresolved Customer Service Issues here
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