I have an inspiron that is about 4 years old. In November, the disc drive broke so I bought an external drive. Now, none of the USB ports work. I am looking to get a new computer in the near future, but is there any way to temporarily fix the usb ports so I can get my files off?
I suspect that your external USB DVD drive is power hungry and require an external power supply or 2 USB ports to work.
my Dells:Optiplex 3020 - Windows 7 Pro 64-bitPrecision M6300 - Windows 10 Pro 64-bitPrecision M6300 - Linux Mint 17.3 Rosa / Ubuntu 12.04.5 dual-bootLatitude D620 - XP Pro SP3
Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)
Go to the USB Controller section and click the + sign.
Starting at the bottom, USB Root Hubs, and working your way to the top, USB Universal Controllers, un-install everything in that section.
Restart your computer. Windows will find everything again and correct the problem one. Please be patient. The new hardware wizard may work 3-5 minutes before it's done.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
I tried that and it did not work :(
When I plug anything (ipod, printer, flash drives) in any of the 4 usb ports, the computer will not recongnize it.
Try reinstalling the chipset driver and then rebooting.
Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.