Recently purchased the XPS 17 laptop, and first thing I noticed when I plugged in the adapter is that there is entirely too much play, it flops down and has fallen out quite a few times already. Have several other DELL laptops and those are still nice and tight even after years of use~ did they give me the wrong one?? I see no reason why a brand new plug/laptop should be this loose?
Dell has solved this problem in the new XPS systems. How do I know? I finally got Dell to build me a NEW computer. Not a refurbished, or tech coming out and replacing with refurbished parts. They built me a new XPS 17 702X. The power cord does NOT fall out any more. My old laptop even with the power cord mod it was getting loser and loser. And started to fall out even. Do not settle for more replace the same part over and over again. Refuse to settle for this treatment. I am typing this message with the laptop in MY LAP!!! A laptop fails by definttion if you cannot use in on Your Lap[!
I have the two latops sitting next to each other. Night and day different!
God help the person that gets my "refurbished" laptop next. Dell keeps passing the buck on to new users as refurbished laptops or parts.
Thanks Tim... I'll be taking another look at this laptop if that's the case.
Sorry to burst your bubble but the xps 702x is the one I have and I have had this problem forever and it came stock with the laptop... so.. sorry but your NEW laptop will develope the problem due to faulty/problematic design... :( IF for some reason in the last week and with out being contacted by DELL that there is a fix... THEN everyone here will be happy, until then I HOPE you are right... but you clearly said you have the same laptop as everyone else even though its new DELL has not fixed the problem..
sorry, I hope I am wrong but the evidence you presented is CLEAR, you have the same machine that most of us have.. and nothing has changed parts/design wise SO the problem still exists...
Either Tim is a confused and hopeful customer or a Dell Employee desperately trying to shove rhetoric stating the issue has been solved when in actuality all evidence points to the contrary. Hopefully I am an idiot and wrong and everyones laptop will now get fixed.. but I don't believe it nor has DELL contacted ANY OF US to inform us or offer a fix...
Realty sucks sometimes.
I am neither a Dell employee or confused customer. I have been fighting this battle since 01/2012. My laptop was built last week and does not have the flawed power connection. I have no delusion that Dell will just offer this as a fix. You can either keep trying the replace old equipment with old user equipment. Only a new laptop will fix the problem. Dell knows this is a problem, or they would not of fixed in new laptops. I have used to shaved power cable fix to a certain point. Only to have it loosen over time. Dell did not ship a return labe/boxl with the new laptop. Maybe I will Ebay it? Hell no, I would not wish this hell on anyone. The new laptop has not self disconneted this entire day. Now Dell needs to offer a replacement to all affected by the problem.
I am still typing this on my lap. Not one discoonnected power cable yet. How many of you can state this with all honesty?
Are you saying you do not have the XPS L702x ??? because I understood that is what you have received, newly built.
I just spoke with Dell and 5 of their agents/supervisors(yesterday) said there are NO new parts, NO new design, everything is the same...so if it were me I would not count my eggs before they hatch.
How long have you had your new laptop?
Is it possible you received the L721x?
I truly hope you are in fact the first to report a true fix from Dell, if that is the case we should see the fruit of that flood this thread with happy customers, I will believe it when I see it, no offense, thanks again for reporting and not taking my apathy with offense as I have not meant to be offensive at all;)
So let's just add things up. (please correct below if I am confused)
New laptops do not (in almost every case) show a problem.
Dell built and sent you a new laptop. XPS 702x?
No new parts or design has been created according to Dell. (have they told you different? What are the part #'s that have changed?
No new parts or design(if in fact the 5 people I just spoke with know what they are talking about) to the XPS 702x would infer nothing has changed, sorry. I am not trying to be anything but clear and to further understand where you believe there is a new design/parts or laptop that fixes the issue.
Please post the contact of the Agent who has told you there is a new design/parts etc that fixes this... I have a feeling there is little truth to what you have been told based on the no new parts/design fact.
Please advise, whom are you in contact that has told you new parts or design has been achieved?? Not just are you happy with a newly built laptop.
So you are saying you went from a 702x to a 702x ? and now the issue doesnt exist after how many days of a brand new laptop?
When did your issues start with your old laptop?
I'm trying to understand EXACTLY where you are coming from so we can all work towards achieving what it is your alluding to that in fact there is a NEW laptop that we can get (new meaning not using the same part#s and design that fails...)
Sorry for babbling on ...
I don't even want a new laptop really I just want this one to WORK ... replace the old parts with something that works would be great :/
I neglected to add that I am very happy you are satisfied Tim! Good on you!
I too has received a brand new L702X replacement from Dell. Whenever one agrees to go that route, there will be no 'return label' to ship the item back as it is considered 'final'. Should any more problems incur thereon after that period, it will be dealt strictly under 'warranty' -- no returns/no exchanges!
William is right, there are no fixes at the moment for the loose DC jack on our L702x's, unless you're applying your own 'fix' (currently there are two known DIYs: cpuzder's surgical procedure, or mine: adjusting the inner tabs on page 2, and page 10 of this thread). The previous model you've had might of been a bit more looser than the new replacement. I can assure you that no two XPS L702x are alike; some lcd screens are grainier than others, all their optical drives are of different makes and reads (media) differently, and of course, some DC jacks are looser (or a bit tighter) than others but they can still become loosen over time. I can attest to this because my replacement unit (although a bit tighter feel) did the same thing. I don't have a problem with it anymore because I've applied my own fix.
Terry B. from Dell is keeping all of us a heads up on this issue, but I doubt if Dell will come up with anything other than dispatching techs and/or issue replacement units under the same components. But yeah, I'm glad to say that at least you've got something better.
The connecion plug is tignt enough to lift up the entire laptop. Much tighter than shaving the plug back earlier on. Where tugging still would disconneted the shaved plug, But it was tighter, but then lost tightness,
This is how a laptop plug should be. Dell needs to roll out whatever is different to everyone.The current laptop was made on April 30, 2012, Overnighted to me, where I was not home. So it bounced back to fedex, It was dilevered to me yesterday, So I am going by Dell's made end of Arpil early May, There is no nead to mod the connection or plug, When did they mail you a new XPS?
I received my replacement on January 10. Keep in mind that there's also TWO versions of AC brick adapters. The original that came with my first XPS back in Nov/2011 had a thicker cable and a bigger fuse pod that tends to boggle down the end of the plug. My replacement came with the lighter gauge cable manufactured by Lite-On so which helped eases up the stress tremendously. You can check out the two different parts (again, Dell tend to like to use parts from different origins) of the AC Adapter bricks supplied to the XPS on page 4 of this thread.
I too have the same problem with my Alienware M17xR2. Have had the motherboard and adapter replaced - with the same result. I would send you my service tag number, but I don't know how to PM you.
I am mad about my AC plug not staying in the laptop as I am sure all of you are. Can someone confirm or deny that this LC90 - Right Angle 90 Degree Connector Converter for Dell and HP Laptop Power Adapters works for the XPS 17? Does it solve the problem? Is it a fix that is temporary? Have any of you tried it? Is it worth paying the extra for the mistake that dell can't fix? Any help anyone can give would be helpful. Thank you!
I bought one and in my situation it actually made the problem worse. I use my laptop on my lap on a cooler pad and with the right angle connector it caused the cord to hang straight down where I kept knocking it out with my knee. Keep in mind too if you route it to the left with the right angle connector, you lose access to your back USB ports.
Is there a left angel connector that will fit this laptop? Or can I turn the right angel to the left so I won't loose access to my USB ports? My cord is I think 6 ft. and it gets caught in my leg rest from time to time but that is minor. Does anyone have a fix to this problem...other then the 2 DIY fixes that were offered here on the forum? We shouldn't have to come up with our own fixes...Dell SHOULD be the one responsible to come up with a fix for this. After this laptop dies...I think I am going to switch to Apple. Thank you all for giving input on the forum about this growing problem with our xps 17's