I just bought Dell Vostro 3300 with OEM win7 Proff, and I create a recovery DVD using Dell backup/recovery utilites, it creates two DVD.
Then, I try to restore back the backup from DVD into my laptop to make sure that the Backup set is working, so I have no worry to use it later time.
But, when the restore completed successfully, the laptop cannot run. The OS cannot be found, I've tried to repair it by booting from Win7 DVD, no luck.
It seems that the Dell OEM Factory Partition were not included in the backup set (I'm very sure that I choose the full recovery on recovery option).
And now, when the backup set was being used to restore, it delete/overwrite the original Dell OEM factory partition.....
Question is, how can I get back the OEM Factory partition?, I've try also to download it from Dell but the download process need to check the laptop first and the checking process never end,... :(
Please help, I need to recover my Win 7 Prof OEM, ...
(I've been trying to caontact Dell Technical Support, but never respond,..)
You press F8 and boot to the recovery partition.
You must press <F8> before the Windows logo appears on the
screen. If you press <F8> after the Windows logo appears on the
screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.
Windows 7 PC Restore | Dell
This article is for Microsoft Windows 7:Click here to change the Operating System
Table of Contents:
Step 1: Backup important files & data.
Step 2: Remove non-essential peripherals
Step 3: Restore the computer's software to original condition.
Step 4: Restore your personal files and data from backups.
Click the link below for instructions on how to backup important files and data. Click here for instructions on how to back up files. Back to Top
Except for the monitor, keyboard, and mouse, remove all external peripherals including:
An external peripheral is a device that connects to a port on the front, side or back of the computer, like a printer or memory key.
Modem or Network cables
Personal Digital Assistant (PDA)
USB flash drive or other external Hard Drive
Any other external devices (e.g., USB-attached devices)
Remove the computer from the docking station, if you are using one.
Back to Top
Using Dell Factory Image Restore in Windows 7
1 Turn on the computer.
2 As the computer starts, press <F8> on the keyboard until the Advanced Boot Options menu appears on the screen.
3 Press the <Down Arrow> on the keyboard to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>.
4 Specify the language settings that you want, and then click Next.
5 Log in as a user who has administrative credentials, and then click OK.
6 Click Dell Factory Image Restore.
7 In the Dell Factory Image Restore window, click Next.
8 Click to select the Yes, reformat hard drive and restore system software to factory condition check box.
9 Click Next. The computer is restored to the default factory configuration.
10 When the restore operation is completed, click Finish to restart the computer. The software is now installed as it was when the computer was first received. Back to Top
Click the link below for instructions on how to restore your files from a backup. Click here for instructions on how to restore your filesBack to Top
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderatingContact USA Technical Support
Get Support on Twitter @DellCaresPro
I've try your suggestion, F8 didn't work, I guess that because the OEM Factory partition already overwritten during the recovery process using backup DVD that I've created via Dell Backup/Restore utility.
I have try to restore using the backup DVD (2 DVDs), the image restore successfully completed, and when it was restarted, error "BOOTMGR is missing", then I try again to boot it from first DVD backup and go to Dos command, and found out there was drive C: with following data:
- Factory2.swm file (2 Gb)
- System volume information (cannot be accessed)
there also X: drive which I believe is the mount drive for Factory2.swm image.
- Program Files
I try to run the setup.exe on X: drive, and it start the windows installation process like when the first time the laptop was configured, but the process cannot running well because it cannot find some driver, I suspect that is because it should be running and boot from directly from the harddrive and not from the DVD
So the question is how to make it bootable from drive C: or Harddrive and can also mount the factory2.swm image file to continue the windows installation.
If you've still got the partition with the image file, you can restore it but you'll need the Windows DVD.
Thank you for the info link,
I have followed the instructions, but I cannot found imagex.exe on any drive of the harddrive or on DVD backup set,
the imagex.exe is working with .wim image (Vista), and I guess for W7 it uses .swm image.
I try also the pcrestore.exe found on Tools folder, and it got hang the machine.
Any other help please?
What you're looking for is in the windows automated installation kit.
ejn63, thank you for your link info,
I was successfully manage my w7 proff OEM back to my laptop using imagex tutorial given.
However, my Dell Backup & Restore Manager application cannot work because some partition recovery needed already overwritten (lost).
I think that is the caused why the DVD recovery set was not work. So, I need the info the recovery partition structure (ntfs/fat/fat32), files and folder structure so I can make it manually to enable the DBRM application run properly.
Is there any link that could provide the info?, I've try to find it but has no luck.
Thank you for the help.