Dell XPS 17 (L701X) Bluetooth not workig

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Dell XPS 17 (L701X) Bluetooth not workig

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 Hello everybody! Couple of weeks ago I bought my Dell XPS 17 so I am new here.

I have to say I am very happy with my new PC. Until I found out my Bluetooth is no working and in fact has never been working even when it was factory new. It is not displayed in Device Manager, there are no files/folders related with Bluetooth on HDD when I search. Though in BIOS bluetooth is enabled. At the beginnig I even thought that my PC has no bluetooth, but then I consulted User Manual and internet, which proved I was wrong. So I Tried to download DELL`s drivers for bluetooth:http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R280283&SystemID=XPS_L701X&servicetag=&os=W764&osl=en&deviceid=25181&devlib=0&typecnt=0&vercnt=1&catid=5&impid=-1&formatcnt=0&libid=5&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=413960

But when I click on setup.exe a window shows up tells me to switch on Bluetooth (Wireless switch Fn+F2), but that changes nothing. This window remains and the installation is not continuing, as if Bluetooth switch isn`t working. Then I installed software and apparantly also the driver directly from win64 folder and it seemed to install everything. But bluetooth is still not working and does not appear in Device Manager, although I now have files in Bluetooth folder in Program Files. If I click on bttray.exe it is shown in Task Manager as a process, although icon does not appear in taskbar as it should be. So - still not working.

Of course I don`t have a need in bluetooth very often, but it is quite pity that something is not working on a brand new PC for which I have paid A LOT of money. Disappointing. :(

Can anybody help me? Nobody has had the same problem? Thanks!

Verified Answer
  • Martins

    Thank you for the Service Tag information.

    I am sorry to inform you that this system does not have a built-in Bluetooth card installed.

    You can however purchase one. Give a call to Dell Tech Support and they will be able to give you the card compatible with your computer.

    Forum Member Since 2010

All Replies
  • Hi

    Forum Member Since 2010

  • DELL-Telson A

    Hi

     

    Thanks, but I know that I have to press just F2. OK, I told earlier That it is Fn+F2, but I know how to enable Wireless on my PC. Wireless works fine - pressing F2 enables/disables Wireless only but not Bluetooth.

    Hope it is more comprehensible now.

  • Try pairing another Bluetooth item (cell phone) to it.If you get the error "Bluetooth adapter is disconnected or not turned on" then as i posted in your previous,the Bluetooth cable has become disconnected from the MOBO,or not connected at all.Is your Bluetooth light on,if not then this will also verify that.The Bluetooth module will still show as enabled in BIOS even if it has become disconnected from MOBO.

    Next open the Bluetooth compartment and make sure the BT module is connected,this would be the easiest and first place i would check before going to the MOBO to reconnect.

     

    You can try just simply reseatting the BT module this could also correct it not being shown.

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt

  • dgkpcon

    Try pairing another Bluetooth item (cell phone) to it.If you get the error "Bluetooth adapter is disconnected or not turned on" then as i posted in your previous,the Bluetooth cable has become disconnected from the MOBO,or not connected at all.Is your Bluetooth light on,if not then this will also verify that.The Bluetooth module will still show as enabled in BIOS even if it has become disconnected from MOBO.

    Next open the Bluetooth compartment and make sure the BT module is connected,this would be the easiest and first place i would check before going to the MOBO to reconnect.

     

    Thaks for replying for the second time, my previus post was removed.

    I have already tried to pair my mobile phone to it, but it was unsuccessful. In fact - my phone is not detecting the laptop - I suppose it isn`t broadcasting, so there is nothing and I can`t even start the pairing process. Secondly - I have no bluetooth light or icon or whatever in relation with BT on my PC. It looks like if I had no driver and software on my PC, but I cannot install driver because I have no bluetooth - when installing it promts me to tur it on, when I turn on Wireless on (which also should enable BT), nothing happens. So I`m kind of stuck.

    And I`m not sure to open BT compartment. As my laptop is still under warranty, I don`t want to mess with the hardware opening it. I can try to do things related to software, but if it is hardware issue I will contact Dell and send it back. Basically, I am trying to figure out the problem. And if you are right and it is a cable... Then it is seriously uncool.

    Cheers!

     

     

  • The BT compartment is right next to the battery bay,you will see a 1" x 1 cm stirp with one screw to undue.This will not void warranty unless you damage something in the proccess which ive never seen from replacing this.But check and see if in fact the BT module is in there and just try to reseat it,(take it out and reconnect it) carefull on pulling the card away from the cable,hold the BT module and pull it from the white connector.

    Next click start>control panel>programs and features> single click "WIDCOMM Bluetooth Software" then click uninstall at the top>DO NOT restart laptop.Go to the driver and download page and re-install the driver then restart.

    If this does not work we can go from there.

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt

  • Yea i was just getting ready to edit my post,the BT module is under the keyboard in this model.

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt

  • .

  • MartinsAdins,

     

    Press the mulltimedia key with the gears, you should then see...

    Click on turn bluetooth on.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • PudgyOne

    MartinsAdins,

     

    Press the lultimedia key with the gears, you should then see...

    Click on turn bluetooth on.

     

     

    Rick

     

    OK, thank you for showing me how it should look like. In mine Bluetooth is not displayed anywhere, as I`ve said it already a couple of times. This is how mine looks like. No sign of BT. 

    I tried also ubuntu on my PC to see what it will say about bluetooth. So - it says that there is no bluetooth adapter connected. Looks like hardware problem, what do you think?

  • MartinsAdins,

     

    Go to Drivers & Downloads and click on waranty status. Enter your service tag number. The click on Origional System Configuration and make sure the bluetooth card was included in your order.

     

    If it's listed, then to reseat the card, CLICK HERE.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • PudgyOne

    MartinsAdins,

     

    Go to Drivers & Downloads and click on waranty status. Enter your service tag number. The click on Origional System Configuration and make sure the bluetooth card was included in your order.

     

    If it's listed, then to reseat the card, CLICK HERE.

     

     

    Rick

     

     

    I just did what you told me. I have to say I do not see bluetooth card seperately, but then I don`t really know. All I can say - my laptop is UK spec. Do you think that UK spec comes without bluetooth card? That is a bit weird, no? Anyway, I`ll post my screenshot so you can see what it says. I believe that it will make more sense to you than me.

     

     

    Here you go. Thanks!

     

     

  • MartinsAdins,

     

    Mine was listed on the bottom.

     

    1
    WW6JG
    Module, Card, Network, Bluetooth, QB0376, World Wide

     

    Can you please click on the green pencil in the above post and remove the screenshot. It contains your service tag number and that's like a serial number and posting them are against Dells Terms of Use (TOU)

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  •  MartinsAdins,

     

    You can also run Finding System Information and remove your product ID. At the bottom it will tell your network adapters.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • PudgyOne

     MartinsAdins,

     

    You can also run Finding System Information and remove your product ID. At the bottom it will tell your network adapters.

     

     

    Rick

     

     

    I just did that. Here is my log:

     

     

     

    Microsoft Windows [Version 6.1.7600]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

     

    C:\Users\Martins>systeminfo

     

    Host Name:                 MARTINS-PC

    OS Name:                   Microsoft Windows 7 Home Premium

    OS Version:                6.1.7600 N/A Build 7600

    OS Manufacturer:           Microsoft Corporation

    OS Configuration:          Standalone Workstation

    OS Build Type:             Multiprocessor Free

    Registered Owner:          Martins

    Registered Organization:   Microsoft

    Product ID:               -------------------------------

    Original Install Date:     2011.02.10., 9:51:48

    System Boot Time:          2011.02.23., 22:34:09

    System Manufacturer:       Dell Inc.

    System Model:              XPS L701X

    System Type:               x64-based PC

    Processor(s):              1 Processor(s) Installed.

                               [01]: Intel64 Family 6 Model 30 Stepping 5 GenuineInt

    el ~1734 Mhz

    BIOS Version:              Dell Inc. A06, 2010.11.29.

    Windows Directory:         C:\Windows

    System Directory:          C:\Windows\system32

    Boot Device:               \Device\HarddiskVolume2

    System Locale:             en-gb;English (United Kingdom)

    Input Locale:              en-gb;English (United Kingdom)

    Time Zone:                 (UTC+01:00) Brussels, Copenhagen, Madrid, Paris

    Total Physical Memory:     16 316 MB

    Available Physical Memory: 13 204 MB

    Virtual Memory: Max Size:  32 631 MB

    Virtual Memory: Available: 29 029 MB

    Virtual Memory: In Use:    3 602 MB

    Page File Location(s):     C:\pagefile.sys

    Domain:                    WORKGROUP

    Logon Server:              \\MARTINS-PC

    Hotfix(s):                 106 Hotfix(s) Installed.

                               [01]: KB971033

                               [02]: KB2032276

                               [03]: KB2079403

                               [04]: KB2120976

                               [05]: KB2158563

                               [06]: KB2207566

                               [07]: KB2249857

                               [08]: KB2272691

                               [09]: KB2281679

                               [10]: KB2284742

                               [11]: KB2286198

                               [12]: KB2296011

                               [13]: KB2300535

                               [14]: KB2305420

                               [15]: KB2345886

                               [16]: KB2347290

                               [17]: KB2360131

                               [18]: KB2362765

                               [19]: KB2378111

                               [20]: KB2385678

                               [21]: KB2387149

                               [22]: KB2387530

                               [23]: KB2388210

                               [24]: KB2393802

                               [25]: KB2416471

                               [26]: KB2419640

                               [27]: KB2423089

                               [28]: KB2425227

                               [29]: KB2442962

                               [30]: KB2443685

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                               [33]: KB2467023

                               [34]: KB2475792

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                               [42]: KB971468

                               [43]: KB972270

                               [44]: KB973525

                               [45]: KB973874

                               [46]: KB974204

                               [47]: KB974410

                               [48]: KB974431

                               [49]: KB974560

                               [50]: KB974571

                               [51]: KB975053

                               [52]: KB975364

                               [53]: KB975467

                               [54]: KB975496

                               [55]: KB975500

                               [56]: KB975560

                               [57]: KB975599

                               [58]: KB975617

                               [59]: KB975741

                               [60]: KB975806

                               [61]: KB976002

                               [62]: KB976325

                               [63]: KB976422

                               [64]: KB976662

                               [65]: KB976781

                               [66]: KB976902

                               [67]: KB976972

                               [68]: KB977074

                               [69]: KB977178

                               [70]: KB977609

                               [71]: KB978205

                               [72]: KB978206

                               [73]: KB978258

                               [74]: KB978535

                               [75]: KB978542

                               [76]: KB978601

                               [77]: KB978637

                               [78]: KB978886

                               [79]: KB978977

                               [80]: KB979099

                               [81]: KB979309

                               [82]: KB979482

                               [83]: KB979538

                               [84]: KB979687

                               [85]: KB979688

                               [86]: KB979900

                               [87]: KB979916

                               [88]: KB980195

                               [89]: KB980218

                               [90]: KB980232

                               [91]: KB980302

                               [92]: KB980408

                               [93]: KB980846

                               [94]: KB981078

                               [95]: KB981332

                               [96]: KB981842

                               [97]: KB981852

                               [98]: KB981957

                               [99]: KB982018

                               [100]: KB982110

                               [101]: KB982132

                               [102]: KB982214

                               [103]: KB982300

                               [104]: KB982665

                               [105]: KB982799

                               [106]: KB983590

    Network Card(s):           4 NIC(s) Installed.

                               [01]: Intel(R) WiFi Link 1000 BGN

                                     Connection Name: Wireless Network Connection

                                     Status:          Media disconnected

                               [02]: Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2

    .0 Network Adapter

                                     Connection Name: Wireless Network Connection 4

                                     DHCP Enabled:    Yes

                                     DHCP Server:     1.1.1.1

                                     IP address(es)

                                     [01]: 192.168.76.94

                                     [02]: fe80::548e:c32f:6d84:8029

                               [03]: Microsoft Virtual WiFi Miniport Adapter

                                     Connection Name: Wireless Network Connection 5

                                     Status:          Media disconnected

                               [04]: Realtek PCIe GBE Family Controller

                                     Connection Name: Local Area Connection

                                     Status:          Media disconnected

     

    C:\Users\Martins>

     

    ------------------------------------------------------------------------------------------

    So in network adapters BT is not listed. Does that mean that I don`t have it?

    I apologise if I ask silly questions, but I`m not a computer pro. 

  • MartinsAdins,

     

    I just installed Windows 7 SP1, so my system information is smaller. I made my Bluetooth adapter in red. From what I see, I don't think one is installed and to take it apart to check to see if it's installed correctly seems to be a little procedure.

     

    Host Name:                 RICK-PC
    OS Name:                   Microsoft Windows 7 Home Premium
    OS Version:                6.1.7601 Service Pack 1 Build 7601
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Standalone Workstation
    OS Build Type:             Multiprocessor Free
    Registered Owner:          Rick
    Registered Organization:   Microsoft
    Product ID:               
    Original Install Date:     2/11/2011, 4:21:49 PM
    System Boot Time:          2/23/2011, 6:44:39 PM
    System Manufacturer:       Dell Inc.
    System Model:              XPS L501X 
    System Type:               x64-based PC
    Processor(s):              1 Processor(s) Installed.
                               [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2667 Mhz
    BIOS Version:              Dell Inc. A04, 11/26/2010
    Windows Directory:         C:\Windows
    System Directory:          C:\Windows\system32
    Boot Device:               \Device\HarddiskVolume2
    System Locale:             en-us;English (United States)
    Input Locale:              en-us;English (United States)
    Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
    Total Physical Memory:     7,924 MB
    Available Physical Memory: 5,484 MB
    Virtual Memory: Max Size:  15,847 MB
    Virtual Memory: Available: 13,062 MB
    Virtual Memory: In Use:    2,785 MB
    Page File Location(s):     C:\pagefile.sys
    Domain:                    WORKGROUP
    Logon Server:              \\RICK-PC
    Hotfix(s):                 14 Hotfix(s) Installed.
                               [01]: KB971033
                               [02]: KB2305420
                               [03]: KB2393802
                               [04]: KB2425227
                               [05]: KB2475792
                               [06]: KB2479628
                               [07]: KB2482017
                               [08]: KB2484033
                               [09]: KB2485376
                               [10]: KB2487426
                               [11]: KB2488113
                               [12]: KB958488
                               [13]: KB976902
                               [14]: KB976932
    Network Card(s):           5 NIC(s) Installed.
                               [01]: Realtek PCIe GBE Family Controller
                                     Connection Name: Local Area Connection
                                     Status:          Media disconnected
                               [02]: Intel(R) Centrino(R) Advanced-N 6200 AGN
                                     Connection Name: Wireless Network Connection
                                     DHCP Enabled:    Yes
                                     DHCP Server:     192.168.7.1
                                     IP address(es)
                                     [01]: 192.168.7.103
                                     [02]: fe80::d03f:a8
                               [03]: Bluetooth Device (Personal Area Network)
                                     Connection Name: Bluetooth Network Connection
                                     Status:          Media disconnected
                               [04]: Microsoft Virtual WiFi Miniport Adapter
                                     Connection Name: Wireless Network Connection 2
                                     Status:          Media disconnected
                               [05]: Microsoft Virtual WiFi Miniport Adapter
                                     Connection Name: Wireless Network Connection 3
                                     Status:          Media disconnected

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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