Dropped Laptop, won't Start Windows

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Dropped Laptop, won't Start Windows

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Hello -

I recently had an accident with my XPS system. I dropped it and it broke some keys. It also will not start Windows. It says it needs to repair, and stays on Window repair for 5+ hours. Is this a hard drive issue? 

I have a service order in to send it in to be fixed.

Thanks for your help and insight.

Verified Answer
  • If the system was powered on when it fell, chances are the drive is toast.  F12 at powerup - boot to the Dell diagnostics and run an extended test.

     

All Replies
  • If the system was powered on when it fell, chances are the drive is toast.  F12 at powerup - boot to the Dell diagnostics and run an extended test.

     

  • Thank you. That was the problem. Now I know what needs to be fixed exactly.

     

    Thanks again.

  • I had some problem. Can you let me know what need to be fix? Thanks, Long