BIOS Supervisor password help - Dell Studio 1737

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BIOS Supervisor password help - Dell Studio 1737

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Hey guys...  I have a Dell Studio 1737 that I purchased from Dell Outlet a little over a year and a half ago.  I am about to sell it, and as part of my cleanup I noticed it has a BIOS password set (supervisor password) so that whenever I try and access the BIOS it prompts me for the password.  (not boot or HDD password).

I *believe* that this might be a gift from the previous owner (was advertised as refurbished through dell outlet).  I have never used BIOS passwords in the past on any of my other computers and I came up with a list of about 30 passwords I have ever used and none work, so I am pretty convinced I didn't set it.

Now, onto my question... From my research I have read that Dell BIOS passwords are actually stored in EEPROM.  I have already tried removing the motherboard coin battery for 24 hours and all that did was make the system clock off.  BIOS supervisor password was still there.  I tried a few free apps that I found (CMOSpwd, WinBios1.2, etc)... I think these programs don't have read access to EEPROM (or whatever the password data is stored on).  I also tried a bunch of the "default" backdoor passwords, none of which worked.

I also called Dell support and the person I spoke with kept asking me for some number I wasn't seeing on my screen (I think they said it should be a pound sign followed by 5 numbers)  They said it should be on the screen where I am prompted for the password.  My screen just shows me Dell, PhoenixBios, Password, Accecpt, Esc.  Once I fail the password prompt 3 times it says "System Disabled [03482]"  and shows the Dell Service Tag number.  I kept giving the support rep the 5 digit code in []'s but she said there should be a symbol as well.

So, my question is... should Dell Support be able to give me a master password for the Supervisor Bios password?  Has any one had success with this?  Are there any other applications that might work?

I am kind of at a loss, because unlike Dell, I will not feel honest to sell this machine to someone else knowing they can't access the BIOS.

Thanks for any help!

All Replies
  • It seems that dell keeps giving me the master unlock code for a boot password, and not the BIOS supervisor password.  I just spoke to a very nice guy at Dell who did provide a code, which didn't work (it wouldn't even accept the password when hitting ctrl-enter at this prompt).

    Is there anyone that works for dell support that knows if maybe there is a second program they need to use to generate the master password for the Bios / Supervisor password? 

  • Once you have the master password, you can remove the supervisor password - just enter nothing in the field when you reset it.

     

  • The master "boot" password wouldn't let me into BIOS... only when Dell provided a second password was I able to bypass whatever password was set and access BIOS.

  • Hey,

     

         I was wondering if you would please send me the link to the free app to generate boot passwords.  Thank  you very much.

  • Hello.
    Could you please send me the link to the free app that generates boot passwords? Not sure it will help with my system, but would like to give it a shot.
    I'm stuck at the screen requesting a BIOS password for my Dell Inspiron E-1505 laptop.

    Thank you.
    danny_roman

  • >hi locked out dell inspiron 1000 bought it in 2005 cant do anything asking for password  dont have  can you help . Guy

  • cant get pas the password  Please send info God Bless  <ADMIN NOTE:Email id removed per privacy policy>

     

  • guydon7

    please can you send me the password  thanking you in advance guy spennato <ADMIN NOTE:Email id removed per privacy policy>

    guydon7

    please can you send me the password  thanking you in advance guy spennato <ADMIN NOTE:Email id removed per privacy policy>

    i though iwas loged in  please explain  thank you

     

  • hi i have a inspiron 1000 canot  acess laptop at all asking for password can you help                                                                                                                                                             thank you                                                                                                                                                                   Guy

  • hi ihave the same problem .enter  password  dont know please help thankyou

  • hi my name is Guy i have a dell inspiron 1000 could please send me the link for the bios password Thank You

  • Could you please send me the link to <ADMIN NOTE: Email address removed per privacy policy>? Thanks!

  • Could you send me the link please. I'm very much apprciate it. I'm stuck at the screen requesting a BIOS password for my Dell Studio 1750

  • hello , i need the program, please email me if possible < ADMIN NOTE : Email id removed per privacy policy >

    Thank You

  • To everyone that is posting on this thread.  If you have a BIOS password set, you must call Dell to get a Master Password for your system.