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the user profile service service failed the logon


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the user profile service service failed the logon

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Hi, new to the forum, hope this is in the right place.

I have an Inspiron 1564 laptop, and this morning when I tried to log on, I get this message "the user profile service service failed the logon. User profile cannot be loaded."

Googling this phrase gave me this page on Microsoft support: but the solution there does not work for me because I am still stuck on the login screen.  I cannot log into the computer, and so I cannot get onto the computer.  I had to use another computer just to get online to search for assistance.  What can I do to fix this?

Thanks in advance.

All Replies
  • Does nobody have any idea what could be causing it?


    One time when I started up, it gave me the choice to boot into Safe Mode.  I tried that and it worked fine, so I backed up my data while I could get at it.  But when I restarted and tried to boot up again normally, I was right back to square one where it won't let me log in.

  • Anybody?

  • Did you ever figure this out? Am having same problem, but am not getting access to files in the safe mode. thanks!

  • Have same problem. Password is definitely correct and has worked every other day. Am trying to use Inspiron N5110. Did you ever solve the problem?

    Thanks in advance

  • The most common cause of this problem is a failing hard drive.  Power on, press f12 a few times and boot to the Dell diagnostics.  Run an extended (takes about 2 hours) test - NOT just the quick 10-minute test.

  • Hi mitchking,

    Are you not able to log in using the same password?

    Kindly private message me the service tag of the computer so that I can check what best could be done. To private message the service tag click my User name and click Send Private Message.

    Awaiting your response!

    Thanks & Regards
    Rajesh R
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "

  • I tried this, thanks. My hard drive passed the test with flying colours but I still can't log on. Any more ideas?


  • I'm having the same problem how do I fix this?

  • What I eventually did was to phone up Dell and pay £69 to have the problem fixed remotely -they tried to flog me other stuff but I went for the cheapest package. Mine was a software problem, you could test the hardware in case you can fix it yourself.

    If you have a knowledgeable friend or a local computer shop then there may be a cheaper way.