The fingerprint reader on my laptop has suddenly stopped working. DigitalPersona says "The fingerprint reader is not connected. Connect the reader. I have uninstalled DigitalPersona, I have reinstalled the driver and the critial update, but no change.
i am unable to use my fingerprint at all,
i purchased vostro 3500 without windows,
then i installed windows, downloaded the fingerprint driver, and installed it,
but it is not working,
tell me how to enable it,
i want to use it on my windows login password,
I think mine was fixed by rebooting a couple of times - it has worked fine ever since. Hope this solves your problem. Kind regards, J
i reinstalled my windows 7 and it stopped working ever since. it comes and dissapears in my device manager...= =
The Generic UPEK Drivers and App may work.
There are two driver packages, a common package and a package for users of the Windows Biometric Framework (WBF).
Report Unresolved Customer Service Issues here: Dell - Unresolved Customer Service IssuesI do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.