Vostro 3500 fingerprint reader

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Vostro 3500 fingerprint reader

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Hi

The fingerprint reader on my laptop has suddenly stopped working. DigitalPersona says "The fingerprint reader is not connected. Connect the reader. I have uninstalled DigitalPersona, I have reinstalled the driver and the critial update, but no change.

Any ideas?

Thanks

All Replies
  • hi,

    i am unable to use my fingerprint at all,

    i purchased vostro 3500 without windows,

    then i installed windows, downloaded the fingerprint driver, and installed it,

    but it is not working,

    tell me how to enable it,

    i want to use it on my windows login password,

    thanks,

  • I think mine was fixed by rebooting a couple of times - it has worked fine ever since. Hope this solves your problem. Kind regards, J

  • i reinstalled my windows 7 and it stopped working ever since. it comes and dissapears in my device manager...= =

  • The Generic UPEK Drivers and App may work.

    Welcome To UPEK - Support - Downloads

    There are two driver packages, a common package and a package for users of the Windows Biometric Framework (WBF).

    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.