failed to access the FingerPrint reader

Laptop

Laptop
Laptop computer Hardware and Software discussion

failed to access the FingerPrint reader

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I have dell studio 1537 laptop with windows 7 64bit

and I have problem with the fingerprint reader

the driver is installed and the degitalPersona installed but every time I trying to make finger enrollment I got this message

 

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Failed to access the fingerprint reader
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Install the driver from your "Dell Drivers and Utilities CD" that shipped with your system or go to http://support.dell.com to download the driver.
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OK  
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also when windows start It tell me that fingerprint reader not detected  

 

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