Attention Studio XPS 1640/1645/47 and Studio 1747 owners

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Attention Studio XPS 1640/1645/47 and Studio 1747 owners

This question is answered

Please be advised that communication is being sent out this week to all regions of Dell Technical Support regarding replacement issues for the Studio XPS 1645 systems.   At this point we will no longer be processing PMs requesting replacement 130w adapters to be sent out.    Please contact Dell Tech Support once the instructions have been communicated and they will be able to process your requests.

I don't have an exact date on which days the regions will officially get the communications this week but my best guess is that everyone should have been made aware by the end of this week.

 

Contacting Technical Support

In the United States, use phone numbers on this page to contact Dell Technical Support.

Outside of the United States:

  • Go to support.dell.com
  • At the very bottom of the page, select your country in the Choose a Country/Region field
  • Choose Contact Us on the left hand side
  • Click on the More Details link in the Contact Tech Support section
  • Click on the green Telephone button under the Call Tech Support section

 

NOTE:  We now have a blog post up on Direct2Dell regarding this program.

Verified Answer
  • If you are experiencing adapter over heating and/or throttling issue please read the following:

     

    Studio XPS 1645 Owners

    1. Please update to the latest BIOS.   You can find the bios downloads on our http://support.Dell.com site.
    2. Studio XPS 1645 owners can request a replacement 130 watt adapter be sent out to them that, in conjunction with BIOS A07, will alleviate most CPU throttling issues in the system. 

    Studio XPS 1647 Owners:

    1. Please update your system to BIOS revision A04 as this will resolve most CPU throttling issues in your system's performance.
    2. If you are experiencing overheating issues with your AC adapter after updating to the latest BIOS you can contact Dell's Technical Support for your country and request a replacement 130 watt adapter be sent out to you.  

    Studio 1747 Owners:

    1. Please update your system to BIOS revision A07 as this will resolve most CPU throttling issues in your system's performance.
    2. If you are experiencing overheating issues with your AC adapter after updating to the latest BIOS you can contact Dell's Technical Support for your country and request a replacement 130 watt adapter be sent out to you.  

     

    NOTE:  We now have a blog post up on Direct2Dell regarding this program.

  • Hi everyone,
    I have a quick update for customers who own a Studio XPS 1640 system.   We recently released an updated BIOS (version A14) for the 1640.  Similar to the updates to the Studio XPS 1645 and Studio 1747 we updated the algorithm that controls CPU usage on those systems.  We believe we’ve improved the efficiency of the BIOS to resolve issues customers may have been seeing with their processors being throttled by the BIOS.  
    If you own a 1640 and want to improve your system performance then we highly recommend you perform the following steps.

    1.       Update your BIOS to version A14 or newer.  

    2.       Update your Dell System Software to version A05 or newer.

    3.       Verify the Video driver is Version 8.631.0.000, A09 or later

    Optional updates that we recommend as well include updating your video card driver to version A17 or higher.  
    Once you have updated your BIOS, Dell System Software and video card drivers then we suggest you use your system under normal usage to see how it performs.   If you still feel that you’re experiencing problems with your CPU backing off due to power issues you can call Dell’s Technical Support to troubleshoot further.   
    Contacting Technical Support
    In the United States, use phone numbers on this page to contact Dell Technical Support.
    Outside of the United States:

    ·         Go to support.dell.com

    ·         At the very bottom of the page, select your country in the Choose a Country/Region field

    ·         Choose Contact Us on the left hand side

    ·         Click on the More Details link in the Contact Tech Support section

    ·         Click on the green Telephone button under the Call Tech Support section

All Replies
  • If you are experiencing adapter over heating and/or throttling issue please read the following:

     

    Studio XPS 1645 Owners

    1. Please update to the latest BIOS.   You can find the bios downloads on our http://support.Dell.com site.
    2. Studio XPS 1645 owners can request a replacement 130 watt adapter be sent out to them that, in conjunction with BIOS A07, will alleviate most CPU throttling issues in the system. 

    Studio XPS 1647 Owners:

    1. Please update your system to BIOS revision A04 as this will resolve most CPU throttling issues in your system's performance.
    2. If you are experiencing overheating issues with your AC adapter after updating to the latest BIOS you can contact Dell's Technical Support for your country and request a replacement 130 watt adapter be sent out to you.  

    Studio 1747 Owners:

    1. Please update your system to BIOS revision A07 as this will resolve most CPU throttling issues in your system's performance.
    2. If you are experiencing overheating issues with your AC adapter after updating to the latest BIOS you can contact Dell's Technical Support for your country and request a replacement 130 watt adapter be sent out to you.  

     

    NOTE:  We now have a blog post up on Direct2Dell regarding this program.

  • Hi everyone,
    I have a quick update for customers who own a Studio XPS 1640 system.   We recently released an updated BIOS (version A14) for the 1640.  Similar to the updates to the Studio XPS 1645 and Studio 1747 we updated the algorithm that controls CPU usage on those systems.  We believe we’ve improved the efficiency of the BIOS to resolve issues customers may have been seeing with their processors being throttled by the BIOS.  
    If you own a 1640 and want to improve your system performance then we highly recommend you perform the following steps.

    1.       Update your BIOS to version A14 or newer.  

    2.       Update your Dell System Software to version A05 or newer.

    3.       Verify the Video driver is Version 8.631.0.000, A09 or later

    Optional updates that we recommend as well include updating your video card driver to version A17 or higher.  
    Once you have updated your BIOS, Dell System Software and video card drivers then we suggest you use your system under normal usage to see how it performs.   If you still feel that you’re experiencing problems with your CPU backing off due to power issues you can call Dell’s Technical Support to troubleshoot further.   
    Contacting Technical Support
    In the United States, use phone numbers on this page to contact Dell Technical Support.
    Outside of the United States:

    ·         Go to support.dell.com

    ·         At the very bottom of the page, select your country in the Choose a Country/Region field

    ·         Choose Contact Us on the left hand side

    ·         Click on the More Details link in the Contact Tech Support section

    ·         Click on the green Telephone button under the Call Tech Support section