DVD drive not working on Inspiron 1545

Laptop

Laptop
Laptop computer Hardware and Software discussion

DVD drive not working on Inspiron 1545

This question is not answered

It was working & now when i put a CD or other disc in the drive makes the usual noises but nothing happens on screen & there's nothing visible in My Computer.

Laptop is within warranty (only bought it last autumn) but can't livechat or get through to Dell.

Any advice on what I can do?

 

emma

All Replies
  • You're going to have to call or otherwise contact them if you want the drive replaced under warranty, which is what needs to be done.

     

  • thanks ejn63

    Any idea of the best number to call (there are quite alot of different ones on the website)...?

  • Impossible to advise without knowing where you are - in the US, outside the US (where?) and whether  you bought the system from Dell or a reseller like Best BUy, Staples, etc (in which case your service and support are through the store, not Dell).

     

  • Good point - thanks.

    I'm in the UK & bought from PC World. I'll try them directly....

     

  • You'll find some UK telephone numbers here + here which might be of help?

     

    From those, these would appear to be the most likely two you need (tech support for home users):   0870 908 0800  /  0844 338 1000 Wink

    From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

     

    XPS M1730:

    Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
    17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
    Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
    4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
    DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
    640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
    8x Super-Multi DVD±RW
    Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
    Integrated 2MP Webcam
    Dell Wireless 355 Bluetooth 2.0 Module
    Intel Next-Gen Wireless-N Mini-Card
    TV Tuner and Dell Travel Remote Control
    4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

    230W AC Adapter / 9-cell Lithium-Ion Battery

    Windows 7 Home Premium (64bit)