DVD drive not working on Inspiron 1545

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DVD drive not working on Inspiron 1545

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It was working & now when i put a CD or other disc in the drive makes the usual noises but nothing happens on screen & there's nothing visible in My Computer.

Laptop is within warranty (only bought it last autumn) but can't livechat or get through to Dell.

Any advice on what I can do?

 

emma

All Replies
  • You're going to have to call or otherwise contact them if you want the drive replaced under warranty, which is what needs to be done.

     

  • thanks ejn63

    Any idea of the best number to call (there are quite alot of different ones on the website)...?

  • Impossible to advise without knowing where you are - in the US, outside the US (where?) and whether  you bought the system from Dell or a reseller like Best BUy, Staples, etc (in which case your service and support are through the store, not Dell).

     

  • Good point - thanks.

    I'm in the UK & bought from PC World. I'll try them directly....

     

  • You'll find some UK telephone numbers here + here which might be of help?

     

    From those, these would appear to be the most likely two you need (tech support for home users):   0870 908 0800  /  0844 338 1000 Wink

    From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

     

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