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Why is DELL not providing Windows 7 Drivers for M2010?

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Why is DELL not providing Windows 7 Drivers for M2010?

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My XPS 2010 was purchased early 2007 with XP Pro  under warranty until Dec 2012.  I expected this (then) top of the range product to be future proofed such as being OS upgradeable. After testing the system with Windows 7 advisor and gaining a Green for Go, I contacted Dell about  the few  hardware updates to be expected. They informed me that a week or two after Windows 7 launch date 64 bit drivers would be available. I then upgraded the RAM to maximum 4GB and purchased Window 7 Ulimate 64bit (clean install).  First dissapointment to note is that only 3.25GB RAM was usable, but Windows 7 was noteably faster, easier to Navigate and network friendly. So good in fact I likewise upgraded my Sony VAIO laptop and clean installed the same Windows 7 version.

Well, as most in the community know the much needed  Dell Windows 7 drivers for not so old PC's have not appeared. However, rather than wait patentiently I contacted  Toshiba for a 64bit Windows 7 driver for the 350 Bluetooth module (etc) and they refused to help as the 'module' is not a "stock item" . It can only be aquired through DELL apparently. Likewise the Broadcom NetXtreme 57xx Gigabite Controller, and the ACPI\DELL8010 function controller(s).  There is nowhere else to go but to trust and rely on DELL. In the emantime things got so bad I had to bypass the DELL bluetooth keyboard and mouse by buying a Microsoft  USB Dual Reciever solution.  The DELL keyboard and mouse are now gathering dust.

Today  I telephoned DELL because none of my SERVICE requests have been answered. Using their 0844 338 1066 number and getting new reference 647532722 the end to the story is that I learned (contrary to all previous advice) is that DELL will not be providing any Windows 7 drivers for the XPS M2010. I asked who to complain to about this scandal, and advised to enter my comments onto this forum (why? - because DELL senior managers read it)!

I have to say thank you to all the senoir bosses who don't like to face cusotmers for wasting my time and money. I think it is very wrong of you to splash your webise about supporting Windows 7 sell lots of new machines at thye expense of ignoring your loyal customers who want to upgrade to an advanced more beneficial Microsoft OS system. My trust and confidence in DELL is seriously dented by misleading me into wasting money and time, and then dumping me when all I want is some Windows 7 drivers. If you truly support Windows 7 then give service to all your old customers as well as new!

 

 

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  • Whilst I can understand your frustration (honestly I can - because there are no Windows 7 drivers available for my XPS M1730 laptop either), do you actually need Windows 7 drivers - i.e. are you seeing driver problems in Device Manager, that Vista drivers don't solve?

    I ask, because I had one or two initially myself, but the Vista drivers took care of them.

    Or are you simply frustrated at Dell's (apparent) decision not to make Windows 7 drivers available?

    From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

     

    XPS M1730:

    Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
    17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
    Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
    4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
    DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
    640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
    8x Super-Multi DVD±RW
    Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
    Integrated 2MP Webcam
    Dell Wireless 355 Bluetooth 2.0 Module
    Intel Next-Gen Wireless-N Mini-Card
    TV Tuner and Dell Travel Remote Control
    4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

    230W AC Adapter / 9-cell Lithium-Ion Battery

    Windows 7 Home Premium (64bit)

  • I have tried all the VISTA 32 and 64bit drivers that DELL provide, and as before mentioned, contacted each hardware manufacturer, but all they can do is offer sympathy for the fact that their drivers are 'tweaked' to order, as required by DELL. That's why it is a waste of time asking the likes of Broadcom, Toshiba and ATI for drivers. Likewise it is silly of Microsoft to reccomend (as a last resort to try and resolve compatibility issues) to get help directly from Manufacturers.  The lesson is that if you buy a DELL PC then you have to submit to the stranglehold that DELL holds. That's how it seems (to me) in a nut shell.

    What would be nice is to hear from any forum members who have found a way round to get their XPS M2010 running happily with Windows 7.  Failing that I have no option but to wipe the drive and go back to Vista (most likely Vista 32bit because DELL don't provide the full 64bit range)!

    Come on Dell, you know good service = new sales as much as is flogging a new OS system. Stop the dual handedness and start producing Windows 7 drivers for any machine you sold during the last (say) 3 years.

    Thanks for answering RealFireBrigade.

      

  • With a few exceptions, you do not need Dell specific drivers.  You should be able to install chipset drivers directly from intel.  Broadcom provided ethernet drivers will likewise work perfectly fine.

    ATI driver packs may or may not install, unfortunately, without modification.

  • Thanks for showing interest. You are right of course for your product, and I wish it was the same for XPS2010. I have managed to make contact with another M2010 owner who is about to try the upgrade, so I will wait and see how they get on. I am sure there are many others in the same predicament.

    The bottom line is that past customers like me are being hindered by Dell in an industry that evolves around the main OS manufacturer (Microsoft [and Apple etc of course]) - long before DELL existed.  Upgrading from an old OS to the latest was never a problem, and still shouldn't be. But now it seems companies like DELL expect us consumers to throw old machines away and buy new each time a new OS evolves. Good for them perhaps but such an attitidue looks like commercial greed running wild at the cost of the environment, and peoples pockets.

    Perhaps it is time to go back to assembling my own computers. That way I can purchase unmodified components backed by component manufcaturer's gurantees, and more importantly, gain control of quality, and get back the flexibity to make changes as Operating Systems develop further in the future.

    Best wishes,

  • Sorry to hear about your troubles crc2. After a lot of hard work - and real actual help from Dell Support in Scandinavia - I've got Win7 (Ultimate) more or less working on my M2010.

    A few glitches - sound driver took a while, I gave up on Bluetooth (although keyboard and mouse worked, couldn't connect a phone) and bought a USB dongle. I let MS take care of the drivers, any problems and I restored my backups I'd made with DoubleDriver. I've lost f2/f12/f8/ctrl-I functions too, but that's not an OS problem, and at least Dell sent me a new USB keyboard for "emergencies"....

     The biggest pain is the Premium (ha!) remote control - no way at all it will work with Win7. I contacted Gyration inc. who said that while they are in the process of updating their RC drivers, they doubt it will work because of Dell's tweaks. I miss that thing so much I think I'll put Vista back as a dual-boot just for that purpose!

    I was also told - by a supervisor in India - that Dell DEFINITELY would be updating drivers for M2010/Win7 use, sadly your news that they won't doesn't surprise me in the least, I didn't believe him then and you've confirmed my scepticism wasn't misplaced.

    I'm finished with Dell once this machine has had its day - if this is the level of support I can expect for the enormous amount of money I laid out 2 years ago for a "premium" product, they obviously have no problem with losing this customer and his wallet... I'm already on my 2nd mobo and 3rd graphics card and touchstrip media control.

    Just say so if you've any questions regarding Win7 updating, I'll try my best to answer them,

    Regards,

    xubi

     

  • OK Exubi, we agree on most things. The ACPI thingie, that controls function keys is down to DELL.   The troublesome Bluetooth module, namely, Bluetooth Stack for Windows by Toshiba (verion 4.00.0) and Bluetooth RFBUS from Toshiba cannot be updated because (I assume) DELL won't pay Tosh, adn neither can we pay Tosh because we don't have the retail version (Dell cut down component costs to make more profit it seems).  Likewise ATI Radeon Mobility X1800, and Broadcom NetXtreme 57xx Gigabit Controller. Although the latter two are hanging on.   

    If you have any of these componewnt drivers working happily with Windows 7 then please let me know where I can download them from. Maybe, just maybe, with the help of other forum members, we will teach DELL what fair play, and common sense can do to make them succesful and customers happy.

    Will keep you posted if a breakthrough appears. Any help greatly appreciated. Thanks.

  • >Broadcom NetXtreme 57xx Gigabit

    Assuming you have installed the proper intel.com chipset drivers, can you really not get this to work with the drivers from broadcom.com?  I've never had a dell laptop that would not accept official broadcom drivers (including the 57xx on my latitude D430 under win7).

    Regarding ATI, don't blame dell too much.  ATI has refused to release win 7 drivers for all of their legacy products.  I have an older desktop with an x800 in it (retail, not OEM), and I can't get a win7 driver either.

  • Thanks Nemesis DB. The most crtitical of Drivers needed are the Bluetooth Stack for Windows and Bluetooth REBUS, both by Toshiba. Without these there is no bluetooth for connectivity, and the XPS M2010 keyboard and mouse don't work. Of less importance perhaps (more of a nuisance) is loss of funtionality (Fn keys etc) caused by the incompatible ACPI driver provided by DELL, and finally ATI Mobility X1800 and Broadcom NetXtreme which are hanging on although Windows7 keeps asking for updates each time it detects a malfunction.  I did install the Intel.com chipset drivers but from the DELL support site. Perhaps I should have gone to Intel? Any assistance you can provide to solve these issues, for me and other M2010 owners joining this debate who are reporting the same unresolved issues, would be immensley appreciated. Can you help further by pointing out where Windows drivers are available?

    I try hard not to get angry with Dell for misinforming me, but their throughly bad advice has left me in this mess and trying to wash their hands without so much as an apology is totally unacceptable. This is why I suspect they have entrapment policies to ensure all roads lead back to them, but then they don't live up to expectations (such as looking after old customers as much as looking for new business on the back of whatever Microsft develops). This apparent dual handedness may prove to be their ultimate downfall.  I believe it is up to consumers to press DELL hard and fast for some fair play and common sense NOW!, or vote with their feet as so many are already stating.

    Windows 7 is a new oeprating system and the best yet in my view. I paid a premium price for my XPS M2010 and for the extended warranty up to Decemebr 2012. It is not unreasonable to expect to be able to move onto new and better operating systems, without being foced by commercial forces to fill up land fill sites, and buy new machines. As I say it all smacks of deliberate entrapment, perhaps fostered by a Devil May Care attitude?  Uuuummm, there I go again- time for a cup of tea.  Have a good day. 

  • crc2 - I didn't even know what an acpi driver wasEmbarrassed never mind its function - no-one at Dell even mentioned it. My googling seems to show that it's linked to the infamous Bluetooth module, yes? I'm on hold with Dell support now - I have 4 or 5 hours spare - I'll see what they say.

    According to Device Manager, the ACPI is functioning normally, no updates available when I tried (driver version 6.1.7600.16385, driver supplier Microsoft - not Dell). Should a Dell driver be available? I was also wondering if I should install Quickset, but I'm a coward, and can't see why or how it should help - bloatware that along with ATI's Catalyst Control Center I'm not missing at all...

    Just for the hell of it, I've removed my USB Bluetooth, tried to connect my phone, and.... SUCCESS!! Could this mean I can fix the f12/f2/ etc? I forgot to mention that those function keys don't work with Vista either, so I can only assume the bluetooth module is messed up outside of the OS (I'm not a techie, you've probably gathered...!) But since my keyboard and mouse work, your bluetooth problems are obviously worse than mine. My bluetooth driver seems to be r142181.

    The ATI and Broadcom drivers have worked perfectly (touch wood) - IIRC, they installed themselves during my Win7 update (clean install, btw), I didn't do them from my backups.

    What driver details do you need? I'll have a cuppa too - although it's soon beer time - then I'll see if I can get a log file list or something similar sorted.

     

    Edit - no joy from Dell. I'm 32-bit, btw.

  • Hi! ACPI delvers a lot, like the Lid (power on or off) Power Button, Sleep Button, Thermal Zone and other stuff. It's the other stuff (Keyboard function keys I guess) that failed to load, and accoroding to the Windows Reports the device driver is DELL's own  bit of progamming > ACPI\Dell8010< so until I know better this issue is down to DELL and I can't believe they don't have a solution seeing all the new Windows 7 machines rolling out!

    As for bluetooth there is another module named 355 instead of 350.  The 355 followed after the XPS M2010 and I guess this is the one you have. Quickset certainly is dumpable, and I agree 100% about the ATI Catalyst whihc is really for the retail version rather than the cut back version that I reckon Dell buys on the cheap.

    It's great you are looking at the XPS M2010 issues but don't break a leg over it. I am already thinking and planning to wipe the HDD clean and start all over again. One thing noticed was that Microsoft loaded a generic bluetooth driver which worked for the keyboard and mouse, if nothing else. So the way forward is to plug in a bluetooth PCMIA or something so that I can connect external devices through that program. Pity is I just bought a microsoft bluetooth keyboard and mouse, and now I wish I had bought a different model that adds bluetooth functions for connecting external devices.

    Thanks for your interest! 

     

     

  • No legs being broken here! Can only be a good thing if we can stop our M2010s being even bigger, whiter elephants than they already are. And if Dell management read here, showing that we're prepared to jump through hoops to get Win 7 on the most expensive unit they've ever produced might shame them into giving us and the unit the support we deserve. I may not hold my breath waiting for that one though....

    My bluetooth module is the 350. Support tried to install the 355 when I first had total keyboard failure, but it just gave an "error - failed to install" message.

     

    Er du norsk, forresten? Wink

  • Ne snakke noske, but I do work for a Norwegian Company. They call me a bulldog because once my teeth are in that's it!

    Funny you should ask though!!

    OK- we are on the same platform. Brilliant.

    Resume calling- but it's time for another cup of tea. Will get back later- and thanks again.

  • crc2

    Thanks Nemesis DB. The most crtitical of Drivers needed are the Bluetooth Stack for Windows and Bluetooth REBUS, both by Toshiba. Without these there is no bluetooth for connectivity, and the XPS M2010 keyboard and mouse don't work. Of less importance perhaps (more of a nuisance) is loss of funtionality (Fn keys etc) caused by the incompatible ACPI driver provided by DELL, and finally ATI Mobility X1800 and Broadcom NetXtreme which are hanging on although Windows7 keeps asking for updates each time it detects a malfunction.  I did install the Intel.com chipset drivers but from the DELL support site. Perhaps I should have gone to Intel? Any assistance you can provide to solve these issues, for me and other M2010 owners joining this debate who are reporting the same unresolved issues, would be immensley appreciated. Can you help further by pointing out where Windows drivers are available?

    I try hard not to get angry with Dell for misinforming me, but their throughly bad advice has left me in this mess and trying to wash their hands without so much as an apology is totally unacceptable. This is why I suspect they have entrapment policies to ensure all roads lead back to them, but then they don't live up to expectations (such as looking after old customers as much as looking for new business on the back of whatever Microsft develops). This apparent dual handedness may prove to be their ultimate downfall.  I believe it is up to consumers to press DELL hard and fast for some fair play and common sense NOW!, or vote with their feet as so many are already stating.

    Windows 7 is a new oeprating system and the best yet in my view. I paid a premium price for my XPS M2010 and for the extended warranty up to Decemebr 2012. It is not unreasonable to expect to be able to move onto new and better operating systems, without being foced by commercial forces to fill up land fill sites, and buy new machines. As I say it all smacks of deliberate entrapment, perhaps fostered by a Devil May Care attitude?  Uuuummm, there I go again- time for a cup of tea.  Have a good day. 

    CRC2, I definitely hear you.  I am somewhat in the same boat as my computer isn't being officially supported by dell either.  The difference is that I went with intel video and never opted to get Bluetooth.

    ATI has decided not to support many older video cards for windows 7.  This includes yours (the X1800).  Unless and until they make a windows 7 driver for these legacy products, you'll need to run whatever windows installs for your cards.  ATI does mention that you can try installing the latest vista drivers -- but from ATI's forums, people have not had a great deal of luck with this (and you will lose win 7 areo features).

    Regarding the FN Keys, you may be able to get basic functionality (volume and brightness) as is, though without the onscreen indicators.  You need to install QuickSet to enable the other functionality.  Dell has released win 7 QuickSet only for some new computers (it also looks ugly).  I had zero problems installing the latest vista version (though I ran the Quickset installer in compatibility mode for Vista SP2).

    Regarding the chipset drivers, I recommend getting them from intel.com .  Once you install them, go to device manager, right-click, and click scan for hardware changes.  You can also try deleting any yellow bangs and clicking rescan.

    Regarding broadcom drivers, broadcom has the latest and greatest on their website.  I really don't think dell "tweaks" the cards in any way.  If there is a problem, it's likely not because of the drivers you are using (presuming you downloaded the most recent)>

    Regarding Bluetooth, I will see what I can find out.  For what it's worth, I plugged in an old belkin USB BT stick that I had laying around and was able to get basic functionality with the windows BT stack.  Many features were missing, but perhaps this is an option for you?

    If you need specific links to the intel and broadcom drivers, let me know and I will try and link you.

     

  • Hi NemesisDB, your points are interesting, and similar to mine. I wish I could do a walk-through of my install, but now things are (mainly) working, I'm not touching anything (really want to go back to non-RAID, but as said, I'm a coward - would take me way out of my depth).

    My Intel drivers were backed up 2 years ago, and their re-installation was problem-free. I don't think I'd ever have got Win7 installed if I hadn't backed up all non-MS drivers. DoubleDriver worked well then - having trouble backing up current drivers with it, now trying Uniblue, seems OK so far.

     

    Broadcom was fine too. ATI was, I thought , going to crash my world - still amazed how well that went. Kudos (reluctant!) to ATI!

     

    The Sigmatel sound thang was my greatest bugbear - took me and Dell support an hour to get any sound. Even now I'm not sure we managed it correctly - for example, the Sigmatel Audio Codec is in C: Program Files and not C: Drivers, and I've no sound when I play DVDs in WMP, but I hacked  WMP12 back to 11 - toolbar and album art preserved that way, so I'll live with that (use VLC for all film anyway).

     

    We all seem to be getting different experiences via Bluetooth though. As said, I was suddenly able to connect my phone, but I've just tried my wife's, and that got nowhere (me - Sony Eriksson, her Nokia). Did you get your keyboard and mouse connected?

     

    If anyone else out there can share their experiences, we can do this thing!

  • Re - Win7/Premium Remote Control - Those wonderful people at avs have got the remote workingBig Smile - tried and tested here on Win7 Ultimate x86, works 100%.

    Link: http://www.avsforum.com/avs-vb/showthread.php?p=17534210?s=44c2f2133bf5cb494854ac365e93d3c3