I've recently bought a Dell Vostro 1320 laptop with Vista Home Basic. I formatted and reinstalled Windows 7 Professional on it. It's been working great for the first 3 weeks. However, just recently, when I was prompted to update some drivers, I started having issues upon OS startup.
After the BIOS loads and I enter my User login password , I received the BSoD. Unfortunately the blue screen doesnt stay long enough before my computer restarts itself, so I am unable to write down the stop code. After the restart, I can log in without an issues. But if I leave my computer shut off for a longer period of time, I will receive the BSoD again. It will restart, and then 'repair' itself. This is a major inconvenience.
I do have memory dumps, but I am unable to open them. System restore also doesnt work so I cannot revert back! Can anyone have a look at this? I am thinking it may be a driver issue.
I managed to retrieve the stop code:
STOP: 0x0000007E (0xC0000005, 0x8AE5D018, 0x8D327B9C, 0x8D327780)
wdf01000.sys - Address 8AE5D018 base at 8AE1D000, Datestamp 4a5bbf28
What is the issue here?
I don't have an answer, but I wanted to chime in with a similar story. My work purchased a Dell Vostro 1720 with Windows 7 Professional 32-bit installed a few weeks ago. I managed the setup and installation of software; pretty bare bones, an OpenVPN client and some mapped network drives. Everything was working fine for a few days before the recipient of the laptop started letting me know about Blue Screens happening after logging in.
Win 7 was set to autoupdate, and he said it has installed updates a few times when he shut down, so it's possible an updates started causing this.
I did a bit of poking around in the dump files Win7 creates and found the file Apfiltr.sys is apparently to blame. This is the driver for the touchpad, so it's possible there's a conflict there somehow. I'm going to boot into safe mode, rename the offending file, and see if that gets me better results. I'll let you know what I find.
BTW, if you'd like to check out your minidumps you should be able to follow the process I did: (All done as an Administrator)
Go to http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx and download the current release version for 32-bit. Install that.
Open Explorer and go to C:\Windows\minidump to find your dumps. I copied mine to my Desktop to avoid permission issues. I probably didn't have to do that, but I didn't feel like messing around with the permissions either.
Go Start -> type 'cmd' in the search bar and press Enter. Type 'cd "c:\Program Files\Debugging Tools for Windows (x86)" (or whatever directory the above program got installed into)
Type: windbg -y srv*c:\symbols*http://msdl.microsoft.com/download/symbols -i c:\windows;c:\windows\system32;c:\windows\system32\drivers -z EnterLocationOfMinidumpFilesHere
That should open the Windows debug program. When it has loaded everything it'll say something like "Followup: MachineOwner"
Type !analyze -v (or click the link that says the same thing). That should spit out a bunch of stuff that includes a sys file that *might* be the cause of the problem. I'm curious if you're seeing the same system file in your dumps.
I also used this link for the tip about renaming the file. A shot in the dark, but could be worth it.
If the touchpad driver is your culprit, getting rid of the installed Alps driver seemed to clear up the Blue Screens but, of course, broke the mouse. I tried installing a couple different versions of the driver. Some didn't work at all, some worked intermitently. I think I ended up using this one
<ADMIN NOTE: Broken link has been removed from this post by Dell>
and the laptop's user has reported good results for the last 2 days. As always, YMMV. This search is a good place to look for new (well, old really) drivers.