this laptop pc has effectively crashed although I did manage to back up all relevant files to an external hard drive. Despite trying to reinstall following Dell diagnostics cd showing all clear I cannot establish from all the cd's I have how to reset to the factory settings. Dell help forum suggests 'control' f11 at start up but this has proved to unsuccesful. any other tips would be gratefully received with thanks, Steve
You must boot to your Windows disk to reinstall the operating system manually if Cntl+F11 doesn't work. If you need another OS reinstallation disk, order it Here.
Dell directions for reinstalling Windows: http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=58E26A65A4388E4FE040AE0AB7E107E3&l=en&s=gen
Mary, thanks for your advice and link and although this took me to a US site I've completed the request so hopefully if USA can't source the discs they'll pass to UK branch to do so, Steve
sadly all the USA site did was give me the hyperlink to the normal dell uk support site. Is there an equivalent UK site that I can order the OS and driver discs from, thanks