Laptop computer Forums (Audio, General Hardware, Video)

inspiron 6400 factory reset

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this laptop pc has effectively crashed although I did manage to back up all relevant files to an external hard drive.  Despite trying to reinstall following Dell diagnostics cd showing all clear I cannot establish from all the cd's I have how to reset to the factory settings.  Dell help forum suggests 'control' f11 at start up but this has proved to unsuccesful.  any other tips would be gratefully received with thanks, Steve

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