Stolen Laptop -notify Dell

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Stolen Laptop -notify Dell

  • My daughter's laptop was just stolen. I've read that if I notify Dell when someone tires to use the express code they will know it is stolen.

    I looked on the Dell website but could not find how to proceed. Can someone assist me how to do this? I would appreicated it very much.

    Millie

  • Here is the link to report it to Dell. Sorry about your loss....

    https://support.dell.com/support/topics/global.aspx/support/dellcare/stolen_system?~ck=ln&c=us&l=en&lnki=0&s=gen

    Community Member Since 2003

  • First report to police and then Dell Customer Service. From your manual:

    If Your Computer Is Lost or Stolen

    • Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer.
    NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live.
    • If the computer belongs to a company, notify the security office of the company.
    • Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer.

    The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer.