Windows Vista Business 64bit
Since the first day the laptop was unboxed, I've been getting Blue
Screen of Death Errors (BSOD). At first I was lead to believe it was the
Operating systems fault so I used the recovery disc that came from the
manufacturer and formatted the laptop. After the operating system (Windows
Vista Business 64bit) was installed I installed all the drivers from the CD but
with no luck. The System kept getting blue screens and crashing randomly. I
reinstalled the Operating System again with the same results.
more than a dozen formats I noticed only a few blue screens a week, I would
only get blue screen errors as the computer was turned on, but there was one
thing that did bug me; my "W" key wasn’t working half the time. I
called dell and got my keyboard replaced only a few days later, the technician
was extremely quick as he examined the key and determined that it was
BSOD errors kept occurring so I called dell tech support and they advised me to
format my laptop so I did again. I formatted my laptop with the drivers,
without the drivers, updated the BIOS, and still no luck. Then they told me to
run some tests like mem test, symptom tree test, the dell technician also used
remote assistant to run crash tests, and check for error logs. They told me it
was the ram "for sure it’s the ram, because all the blue screen errors
tell us it’s a memory issue".
2 business days a new pair of 4 GB DDR2 memory arrives at my door, I dissemble
the bottom plate of my laptop revealing the ram slots, Insert the ram close the
laptop up, and boot. Blue Screen, that’s the first thing I see (error
0x0000001A), I restart, blue screen again. I reseat the ram about 3 more times,
each with the same results. I check safe mode, and the ram is detected, all 4
call dell, telling them my story again and they tell me to run for tests. I run
the symptom tree test and the memory test with errors popping up every 30
seconds. This would be the 4th time I would have to do these tests each time
taking about 2 hours each time.
The system memory test had a repetition of;
ERROR CODE 2000-0123
Memory-integrity test failed
System Test did the same thing with Symptom tree.
the test finished I called back and explained my situation to a different
technician. She informed me that I was best replacing the whole motherboard
because I haven’t had any luck with all the test's I was told to do. She stated
that Dell should have replaced the laptop right from the start because it was
blue screening so often.
the technician has arrived to fix my motherboard. After working on the laptop
for over an hour he realizes the motherboard is the wrong board and writes me a
note and dispatch number for reference. He assures me a new motherboard will
arrive shortly after.
a new technician comes a few days later to replace the motherboard. after
spending a great deal of time he instructs me that the chassis has been damaged
and that the laptop won’t even boot pass the BIOS. So he leaves assuring me
that they will have to replace every part of the laptop.
Every time a repair happens, my laptop becomes more unusable. I’m left now with
a $2,300 laptop that doesn’t even boot. I just wanted to know why they wouldn’t
replace the whole laptop instead of replacing each part which no results.
Any help on what I should do? I don’t even want this laptop anymore, the
assistants at dells tech support were extremely considerate but I really
dislike they way dell handles these cases.