Vertical Lines on Laptop Screen

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Vertical Lines on Laptop Screen

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Dell would NOT help!!!

 

I purchased an Inspiron 9300 17" screen in August 2005.  I have taken very good care of my laptop.  I am an engineer who rarely uses my laptop which remains on my desk 90% of the time.

 

In mid-September 2008 two vertical lines randomly appeared on my screen.  The lines are in front of everything.  And as of late November 2008, 14 vertical line constantly are on my screen.  

 

I found out that this is a common problem which caused Dell to create a "warranty" to cover laptops having this problem.  Once I found this out I called Dell right away.  On December 30, 2008 I was on the phone with Dell all day long.  After a many explanations, Dell Support basically said we know it is a MANUFACTURERS DEFECT, but we are NOT going to help you.  I have become very frustrated after problems even getting through to customer service.  I was hung up on by Dell Support.  This is an outrage!  Dell has admitted to a manufacturers defect and will do nothing to fix the problem.  I purchased a very expensive computer and Dell as turned their back to me.  The manager of customer service told me there was nothing he would do to help me.  I told him I was switching to MAC just based on Dell's lack of customer service.  He responded to me by saying, good switch to Mac.  Thank you for nothing Dell, I bought a top of the line laptop from you that had a defect and you have done nothing but lost a customer;  as well as every other Dell user I know who I will tell to go MAC!

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  • We purchased a 9300 in Aug. 2006 and have the same vertical line issue.  Tonight I was on Chat with an account Rep. and inquired if the new 1525 might have the same issue.  He said he was not aware of the 9300 problem.

    According to my son, Dell has replaced the monitor in the 9300 in the past.  Looks like from your post that is no longer true.  Sounds a lot like Chrysler.  I may look to purchase another brand also since it looks like they will not stand behind their product.

  • I would suggest getting in touch with the dell rep LIONEL ,or post to one of his threads in the forum.. He is very active in the forum..Possibility he can help you.. Here is post about extra year Warranty to some models ,but think that it is more models and even desktops affected.

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    Earlier this month, sites like Ars Technica and ZDNet blogged about NVIDIA’s statement regarding a potential issue with some of NVIDIA's Graphics Processing Units (GPUs) used in notebooks. According to NVIDIA, these affected GPUs are experiencing higher than expected failure rates causing video problems. Though this issue is not unique to Dell, some of these affected GPUs are used in certain Dell laptops. That's why I wanted to take a few minutes here to explain the issue and to let customers know what to do next.

    The issue is a weak die/packaging material set, which may fail with GPU temperature fluctuations. If your GPU fails, you may see intermittent symptoms during early stages of failure that include:

    • Multiple images
    • Random characters on the screen
    • Lines on the screen
    • No video

    Dell recommends that you flash your system BIOS (see links in the table below). Each of these BIOS updates listed in the table below modifies the fan profile to help regulate GPU temperature fluctuations. Note: if you are already experiencing video-related issues like the bullet points above, updating the BIOS will not correct them. Dell will provide support for customers who have experienced GPU failure according to the terms of the system warranty.

    These BIOS updates will help reduce the likelihood of GPU issues. New systems are being shipped with the updated BIOS revisions. Here's the list of the latest BIOS versions. Click on the links below to download them.

    Dell Product Name

    BIOS Revision

    Date

    Update File Name

    Inspiron 1420

    A09

    7/14/08

    1420_A09.EXE

    Latitude D630

    A12

    6/22/08

    D630_A12.EXE

    Latitude D630c

    A06

    7/11/08

    D630CA06.EXE

    Dell Precision M2300

    A07

    7/11/08

    M2300A07.EXE

    Vostro Notebook 1310

    A10

    7/10/08

    V1310-A10.EXE

    Vostro Notebook 1400

    A09

    7/10/08

    1400_A09.EXE

    Vostro Notebook 1510

    A10

    7/10/08

    V1510A10.EXE

    Vostro Notebook 1710

    A07

    7/10/08

    V1710A07.EXE

    XPS M1330

    A12

    7/9/08

    M1330A12.EXE

    XPS M1530

    A09

    7/25/08

    1530_A09.EXE

    Update: As Direct2Dell reader foduekid noted, the A09 BIOS update for the XPS M1530 was made available yesterday after I published this blog post. I've updated the table above with the link.

    Update 2: I'm getting e-mails and comments that are similar to those of Direct2Dell readers like Customer, fr and barryd. Like I mentioned in one of my responses, this will not be the only blog post on this topic. When I have new details to share, I will share them here. Several of you have expressed concern over potential battery life issues. The reality is that these BIOS updates will not have any noticeable effect on battery life or overall system performance. These updates do not make the cooling fan run all the time. The fan may cycle on more frequently, but when it does, it will run at half or quarter speed.

    Update 3: Since Kara Krautter unveiled the Vostro 2510 on the Small Business blog yesterday, we've gotten some questions about it since it uses an NVIDIA GPU. Take a look at some of the comments in the Vostro 2510 Engadget post to see what I'm talking about. The Vostro 2510 will ship with the latest BIOS updates.

    If you need help flashing your system BIOS or experience any of the video-related issues listed above, please contact Dell Technical Support. Our teams are committed to working with affected customers to resolve issues on a case-by-case basis.

    Comments: 590

  • Reading the comments 590 of them IN ABOVE POST JUST CLICK ON COMMENTS,  may give you some insight as well...

  • Afaik. this global dell replacement action is still going on in most of the affected countries, and also the Inspiron 9200 and XPS Gen2 and a few Latitudes were affected...i can't understand this handling Surprise

  • My Dell Precision M4300 is also infected! Is there any information about a BIOS update for this system? Thanks...

  • If the system is already showing signs of chip failure, no BIOS will help.