My laptop is about 18 months old and I have an extended warranty. A few months ago it started giving me intermittent problems saying that AC power cord was not compatible with the system. I bought the power cord with the system from Dell. When i pushed the cord into the laptop and would restart the system it worked just fine but it keeps doing this once in a while. Today I discovered that the end that plugs into the laptop is frayed and coming apart. I then went to buy the part on the Dell site and read many complaints that were similar to mine. The part is under warranty for a year and in many cases people had to replace it under a year.
My question is does anyone know who we can complain to about this? Why would Dell keep selling a defective part if there are so many customer complaints on the product's webpage? This is totally unacceptable. I have taken very good care of my laptop and I wouldn't expect a part like this to fall apart the way it has. I am calling Customer Care on Monday because all I get on the weekend is customer service in India! All they could tell me was to take care of my parts...grrr.
If anyone has any suggestions on whom I talk to so that Dell starts paying some attention to their defective parts I would sure appreciate it.
Check out the customer complaints for this product:
90 Watt 2 Prong AC Adapter with 3-ft Power Cord for Dell Inspiron 9400/ E1705 Laptops
I'd advist not to put too much negative energy in this. Some years ago I had a Dell Latitude D600 where the left hand palm area would heat up (not warm, but really hot). Only change they made was to put a plastic cover in there. Which made it worse.
I guess some things can't be fixed easily. Don't get too mad about it.