XPS M1710 - Keyboard replacement

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XPS M1710 - Keyboard replacement

  • Hello,

     

    I've had my XPS Laptop/Notebook since September and for the last few months keys have been coming off and not staying on to the point that I have decided to ask for help.

     

    I have followed numerous guides and tried to fix the problem to no avail and have now decided to purchase a replacement keyboard so I can be rid of this annoying problem once and for all.

     

    So, where should I go to find a replacement keyboard WITH instructions for removing the old keyboard and fitting the new one?

     

    I have searched the Dell UK site but found nothing at all.

     

    Please help me, I can't stand this torment any longer :(.

     

    Thanks in advance,

    - Ray.

    (UK) 

  • Call Dell - the keyboard is customer replaceable and they'll ship you one under warranty.

     

    http://support.dell.com/support/edocs/systems/xpsM1710/en/SM/keyboard.htm#wp1111863

     

     

  • Whilst the keyboard may very well be replaceable by the customer, the laptop in question is only [around] 7 months old, and it's not the customer's responsibility to replace parts while the system is still under warranty?

    In fact, stripping the system while it's still under warranty, would almost certainly void the warranty! 

     

    For those reasons, I'd be phoning tech support, and explaining the problem to them, first

    From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

     

    XPS M1730:

    Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
    17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
    Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
    4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
    DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
    640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
    8x Super-Multi DVD±RW
    Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
    Integrated 2MP Webcam
    Dell Wireless 355 Bluetooth 2.0 Module
    Intel Next-Gen Wireless-N Mini-Card
    TV Tuner and Dell Travel Remote Control
    4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

    230W AC Adapter / 9-cell Lithium-Ion Battery

    Windows 7 Home Premium (64bit)

  • That is what I suggested - they will ship a keyboard under warranty.  Keyboards do not require system return or technician dispatch to replace.

     


  • ejn63 wrote:

    That is what I suggested - they will ship a keyboard under warranty.

     


     

    I understand it won't cost the customer.

     

    However...

     


    ejn63 wrote:

     

    Keyboards do not require system return or technician dispatch to replace.

     


     

    ... I find it very hard to believe, that it's the customer's responsibility to strip the laptop, and replace the keyboard themselves - whilst the system is under warranty?

    What if the customer were to break something during the 'transplant' - say a cable or connection!?

     

    And it's my understanding, that stripping the system... for whatever reason, would immediately invalidate the warranty?

    From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

     

    XPS M1730:

    Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
    17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
    Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
    4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
    DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
    640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
    8x Super-Multi DVD±RW
    Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
    Integrated 2MP Webcam
    Dell Wireless 355 Bluetooth 2.0 Module
    Intel Next-Gen Wireless-N Mini-Card
    TV Tuner and Dell Travel Remote Control
    4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

    230W AC Adapter / 9-cell Lithium-Ion Battery

    Windows 7 Home Premium (64bit)