I have ordered a new battery anda new charger just to be sure. I'm just waiting for them to get here.
For $1700? I expected a lot more from this as far as battery is concerned. The battery life on this laptop is horrible!
There was a battery recall, did you have a look at that? I did, and while my battery was among the numbers on the list, when I tested the serial number on the website it came out ok. My laptop is less than a year old so I have contacted Dell Support. Doesn't help me get into the info I need on it for today.
Message Edited by LynnC17 on 07-19-200606:51 AM
The battery recall has made me look at the manual! I had forgotten about the battery lights on the bottom since I haven't had a problem. I have an Inspiron 9300 that I bought last Sept. or Oct. and the 6 hour and 9 hour batteries seem to hold a charge well, but we just took a long (5 1/2 weeks) road trip and I used the laptop a lot. I noticed the blinking orange light I think, but it always charges to 100%. I just checked the 9 hour battery and it is not on the list. I have yet to check the installed battery, but all 5 green lights came on when I pushed the test button. The directions for installing the batter are lousy--put it in lengthwise--that is subject to interpretation so why don't they show a picture? I'll keep watching this board as I want to be safe.
My first Dell desktop died way too soon and I had to reinstall Windows on the second one. What a hassle with Dell phone support--one tech asked me if I needed Microsoft Office when I was having problems reinstalling programs!
Good luck to all.
I am sorry to hear about your Dell problems. When I had all the trouble last summer, I wrote to the CEO and finally got some satisfaction. I had to pay our personal guru way more that I had paid Dell for technical support to fix all the problems they caused. I kept getting different people each time I called and they rarely agreed with what to do. The worst one asked me if I needed Microsoft Office when I called because I was having trouble installing it after I had reinstalled Windows! If you can't get better help than I got from Dell, I suggest going to a local repair facility that you can trust.
I love teh challenge of writing to the top. Of course, they don't read the letters, but someone higer up than a secretary will read the letters. I have also written to other CEOs and it is interesting to see the responses I get. Some prove to be worthwhile. Even if you get another brand of laptop, I would still suggest writing to the CEO (you can get a list of officers by searching "Dell corporate officers" (no quotes).
A friend who teaches computer stuff recommended HP to me before I got mine, but I liked being able to order it as I wanted it. I think you can do that on the HP website too. CNET and PCWorld review equipment and I have found it helpful to see what they say about different products. I don't think anyone's technical support is worth much. It took 4 calls to Netgear to get the help I needed and all I wanted was for them to correct the email address they had on file (it wasn't any of ours) so I could email tech support! Now I will have to wait and see if they are any help.