Annoying warning message from ALPS driver.

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Annoying warning message from ALPS driver.

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I have a Dell Latitude E5530 using win 8. I've been away for about a month and have not signed in.

Today I signed-in and was requested to update to the new windows 8.1 version.  Upon completion and restart of my laptop,

I keep getting this warning box message. "ALPS driver has found IOCTL - error:320".

Click ok and message box goes away, but keeps displaying every attempt I log in.

How can I fix this problem?

Is there  some new Alps driver I need to download?

Never had this problem before I applied 8.1 updates.

Thanks.

TC.

All Replies
  • Hi tomx2,

    The error that you have mentioned is because of a corrupt driver or a hardware failure. I would suggest you to follow these steps and uninstall the driver.

    1. Click on start and type Device Manager.

    2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

    3. On the Confirm Device Removal dialog box, click OK to start the uninstall process

    4.When the uninstall process is complete, remove the device.

    (Note: Deleting a Driver Package. On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device)

    Once you delete the driver use this link and punch in the service tag. Select the operating system version (32 or 64 bit ) and reinstall the software.

    http://dell.to/19zbTzI

    Thanks and Regards,
    Shrikanth G
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status ->choose your region US / India.
    For Dell support videos click here.

  • hi DELL-SHRIKANTH.

    Just to verify before I apply the update.

    I clicked on device manager and found "mice and other pointing devices".

     Under this node, there exist "Dell Touchpad".

    Do I right click this device entry name to uninstall?

    In product support for E5530, there exist a driver 64-bit called Dell Multi-Touch Touchpad driver 

    8.1200.101.134
    release date of  10/17/2013.

    Is this the driver i should download to replace my defective driver?

    TC.

  • Hi tomx2,

    Yes that is the right step to uninstall and the steps you have mentioned is also right. 

    Thanks and Regards,
    Shrikanth G
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status ->choose your region US / India.
    For Dell support videos click here.

  • Will this same fix work for me? I am also receiving this same error when I start up Windows 7 (64 bit Ultimate) on my Latitude E5420

    "ALPS driver has found IOCTL-error : 320"

    Started happening last week after the Dell autoupdate ran.

    Thanks

    XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

    Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit |