AMD Radeon HD 7730m code 43 error !!!

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AMD Radeon HD 7730m code 43 error !!!

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I bought a Dell Inspiron 7520 and now I find problem with the switchable graphics card. When I check the device manage I find AMD Radeon HD 7730m not working properly with error code 43.

I go to dell website and use service tag to download suggested driver, still wont work.. 

Please help me fix the problem .. the laptop is new and its really disappointing to find such problem ..

thanks in advance

All Replies
  • Hi KW91,

    Refer the following link which has troubleshooting steps for error code 43:

    http://bit.ly/MXCF9o

    http://bit.ly/w5DmkT

    Awaiting your response!

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".

  • Sorry but this is not relevant to my inquiry, I have a problem with my graphics card driver and this does not fix it :S

  • Hi KW91,

    Above links have steps which can resolve the issue. I would still help you with the steps.

    May I know when did the issue begin?

    Were any software or hardware changes made?

    Did you try BIOS update?

    If not update BIOS on the computer.

    • During BIOS update verify that the computer is connected to an AC Adapter.
    • Disconnect any third party peripherals connected to the computer before performing BIOS update.
    • Do not turn off the computer during the BIOS update.
    • Do not restart the computer during the BIOS update.

    Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

    Uninstall and reinstall the Catalyst center.

    Uninstall: http://dell.to/12NPAmH

    Remove all AMD software using the AMD Catalyst Install Manager (CIM) through Programs and Features located in the Windows Control Panel.

    Restart the system when prompted.

    Use the third party cleaning software to remove any remaining AMD graphics driver entries.

    Restart the system when prompted.

    Reinstall the AMD software suite from the below mentioned link:

    http://dell.to/18tiZJa

    Awaiting your response!

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".

  • Dear Rajesh,

    Thank you for ur help, BIOS is up to date, So i guess I have to go with the other option

    just to make sure of the steps :

    1- I uninstall everything related to AMD from control panel using the AMD CIM

    2- I restart when prompted

    3- I install the AMD driver from the link u gave me

    4- I reinstall catalyst control center (I would be grateful if u can provide me download link)

    Please confirm the steps.

    Thank you.

  • Dear Rajesh,

    I tried wht u told me to do .. unistalled and installed from the link u gave me .. now I have no catalyst control manager or anything and after installing it does not appear .. and there is no program..  What should I do now ? Please reply soon ..

  • Hi KW91,

    Try unstalling the AMD drivers using Revo uninstaller.

    http://bit.ly/16Omp

    Now try installing the AMD drivers from the below link:

    http://dell.to/18tiZJa

    Awaiting your response!

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".