Hard Drive Failed during diagnostic. Error Code 2000-0142

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Hard Drive Failed during diagnostic. Error Code 2000-0142

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Dear forum / Dell support guru's,

Please help. I have just run a diagnostic on my broken Inspiron and have the following error message:

 

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Error

Error Code 2000-0142

Validation 27607

Msg: Hard Drive 0 –
S/N WD-WX61E41CHS37, self test unsuccessful. Status = 7


The given code and
message can be used by Dell Technical Support to help diagnose the
problem.

Do you want to continue
testing?

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** Hard Drive 0 – DST
Short Test **

Test Results : Fail

Error Code 2000-0142

Validation 27607

Msg: Hard Drive 0 –
S/N WD-WX61E41CHS37, self test unsuccessful. Status = 7

Verified Answer
  • Hi bonpo_dojo,

    The Error Code 2000-0142 indicates hard drive failure. I am sending you a friend request. Please accept it and reply with the Service Tag and the account information through the private message. I will check the warranty status, location, system configuration and help you accordingly.

    Please reply with the information.

    Glad to be of help.

    Thanks and Regards,
    Manpreet C
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
All Replies
  • Does this error messgage mean that the HD is broken and needs to be replaced?

    Please help.

  • Hi bonpo_dojo,

    The Error Code 2000-0142 indicates hard drive failure. I am sending you a friend request. Please accept it and reply with the Service Tag and the account information through the private message. I will check the warranty status, location, system configuration and help you accordingly.

    Please reply with the information.

    Glad to be of help.

    Thanks and Regards,
    Manpreet C
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
  • Hi Manpreet,

    I shall follow your instructions. Thanks for your help.

  • Hi Manpreet, I have the same problem and would really appreciate help. Thanks!

  • If the system is under warranty, call Dell with the error and they'll replace the drive.  If it's out of warranty, post the model and someone can recommend a replacement for your faulty hard drive.

  • A PSA diag code of 2000-0142 indicates the self test  was unsuccessful and  it could be a cable or connector. Reseat the HDD. Run the PSAs again and if you get the same error replace the HDD but if you get a 2000-0146 that indicates the DST Log contains previous error(s). You can clear the log by booting into BIOS(F2) and selection the option to clear logs.  You could also run chkdsk /r from the command console to see if it resolves the issue. I know it sounds stupid but I've seen it work. If for some reason chkdsk keeps canceling its self use the command chkntfs /t:0.

  • I am getting this error message on my out of warranty Dell Inspiron 1545 with Windows 7 OP.  Can you let me know what my replacement is.  Also, I received the following error for the memory test - Memory XMA7S32 Error Code 0123 Msg Error ode 2000-0123.  Memory - Integrity test failed.  I'd appreciate any help.

    Thank you

  • Remove and reinstall both memory modules - then re-test.  If you see a failure, record which module it was, then swap the two.  Re-test. If the failure follows the memory module, replace that module. If it sticks to the same socket with the other module that didn't fail, it's the socket that's bad - replace the mainboard.

  • Hi,

    I have a dell inspiron 1545.  It recently crashed while I was on it.  I ran the diagnotic tests and received the following two error codes:

    2000-0123

    2000-0142

    I was told at my local Staples store (where the laptop was purchased less than 3 1/2 years ago) that I need a new hard drive. 

     

    Can you give me some insight on my situation and let me know if it is normal for the hard drive to go so quickly?

     

    I appreciate all and any information you can provide me with.

     

    Thank you!

     

    Michelle

     

     

     

  • Notebook hard drives generally begin to fail in large numbers at around the 3 year mark --- the failure rate skyrockets from there and relatively few of them last five years.  So -- what you're seeing is well within the failure curve for drives.

    Even retail drives rarely come with more than 3-year warranties (unless they're high performance, higher-cost drives where the manufacturer has built in a replacement allowance to the cost of the drive -- these sometimes carry 5-year warranties).

  • All Drives die. Its not a matter of IF its a matter of WHEN.Crying

    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • My Dell Inspiron started doing it today also. please help 

  • krystallynn2891

    My Dell Inspiron started doing it today also. please help 

    Is it under warranty?

    my Dells:
    Precision M6300 - XP SP3 / Windows 7 / Ubuntu 12.04
    Latitude D620 - XP Pro SP3
    Precision M6300 - Windows 7

  • I am not sure I have had it almost a year so must likely not 

  • Hi krystallynn2891,

    Depending on the warranty status we can help you further, please use the link below to check the warranty status.

    http://dell.to/1eoF12E

    Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.

    Click on my username select start a private conversation and send me the details.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.