Re: password lockout

Yes.  You must call Dell and verify your ownership of the system.  They will issue a system-specific master password.

The call is not free if you're out of warranty.

Hi,

Welcome to Dell community forum.

Kindly let me know is the computer is asking for windows password (where the computer boots up after windows log on screen?) or Is it after Dell logo we can set up password for hard drive as well as for BIOS?

If the computer is asking for windows password then clean reinstallation of operating system would help you. Let me know the operating system I would help you with the Installation steps.

Installation Link:  http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs

Above link kindly click on windows under support topic.

Note: You would loose complete data if we do a clean installation. 

If you have active warranty, you can contact me directly by clicking on my user name, add me as your friend, and send me the system service tag and phone # with address.