Dell Laptop was not able to start normally or repair itself, repeating back into the same screen. - General Hardware - Laptop - Dell Community

Dell Laptop was not able to start normally or repair itself, repeating back into the same screen.

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Dell Laptop was not able to start normally or repair itself, repeating back into the same screen.

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After window installed some new updates my dell laptop was not able to start. It will boot and go in the screen for Window failed to start. "A recent hardware or software change might be the cause. Launch Startup Repair or Start Window Normally." I tired both options but eventually leads back to this page. Then i tried to enter all the safe mode with no luck. I then tried "Last Know Good Configuration" but with no hope leading back to the same screen. I'm out of ideas and don't know what to do! Please help!

All Replies
  • cvang010,

     

    Restart the computer and tap F8 once a second. On the next screen, click on repair my computer.

     

    Select the language, then select the user and log in.

     

    Select system restore and it will give your restore points. Select a restore point before the updates.

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • yes i tried that too. But lead back to the same screen of the 2 options of repair mode or start normally. im unable to log in because window can't start so therefore i can't restore it too.

  • cvang010,

     

    Did you Create a System Repair Disc, See HERE.

     

    Rick

     

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • No I did not.

  • cvang010,

     

    OUCH!!!

     

    I guess you have files and folders you need off the system, correct?

     

    Download Knoppix Live CD or DVD and boot from the Live Knoppix DVD. You can go through and find the files and folders you need and save them to a flash or external hard drive or burn them to a disk.

     

    Then it look like you may have to reinstall the operating system. I'm guessing you may not have created disks or may not have Dell OEM Operating system disks. If you live in the United States, Request Backup Disks USA if you live in another Country, contact Dell Tech Support in your Country.

     

    If you created the disks, Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0

     

    If not, you can try Restoring Your Computer´s Software to the Factory Settings

     

    If that doesn't work, then using the disks, How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

     

     

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015