hi..when i tried to open dell support center,it crashed after a few seconds and said "the application has to be shut down".i tried to download the latest version but during the installation it pops up a message that says "Error opening installation log files.make sure that the specified log file location exists and that there are not read-only".i tried to uninstall the support center but i keep getting the same message.what should i do?
Welcome to the Dell Community.
Please try the following steps to try and resolve this issue.
Step 1: Uninstall Dell Support Center using Revo Unistaller.
You can download and install the Revo Uninstaller from the link below.
Please follow the onscreen instructions to uninstall the Dell Support Center. Once it is uninstalled, restart the system.
Step 2: Download and install an updated of the Dell Support Center.
Once the system comes back up from restart, you can install an updated version from the link below.
Restart the system when it is done installing and check if it works.
Feel free to reply back in case of further queries.
Social Outreach Professional
thanks for your answer mate.i did what u told me to do,but when i try to download the latest version,instead of new install,it just says update.obviously the uninstall was not clear(?).any other thoughts of what should i do?thank you for your time :)
Uninstall Dell Support Center
Link there to reinstall it.
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
thanks PudgyOne but it keep sending the same message when i try to install "Error opening installation log files.make sure that the specified log file location exists and that there is not read-only"
Could you please provide me with the installer log files? These will be helpful in helping us root cause the issue you are having. Follow the steps below to obtain these files:
1. Open the run window (windows key+R)
2. Type %appdata% and press enter
3. Double click on the PCDr folder
4. There should be at least an installer folder, but could have an installer and an Update folder. Within each folder there will be a Logs directory. Right click on the logs directory and select send to compressed file and send these files to me through the forums? If you are sending two compressed files, please make sure to name them accordingly.
Thanks again for taking the time to provide the log files that I had requested. I sent you another message with some additional steps to take to try and "work around" this issue. After further research a Microsoft Knowledge base article <support.microsoft.com/.../2564571> indicates this as a known issue. We suggest that you follow the steps outlined on the MS KB page to correct the issue.