Error sending End of Post message to ME

Laptop

Laptop
Laptop computer Forums (Audio, General Hardware, Video)

Error sending End of Post message to ME

This question is not answered

System:

Studio 1558 with Icore 7 processor running on Windows 7

After a change of motherboard I have some issues which I think are somehow related. I can't figure out a solution and would welcome some help on this.

1)  At startup I get the message "Error sending End of Post message to ME" at startup. After that Windows start without any more problems.

2)  The Intel Management Engine Interface does not start  (code 10)

3)  At closing Windows shuts down ok, but the power is not switched of. 

Post is the Power On Self Test which is started before the actual boot. Somehow the result of this test is send to the ME, which would be Windows. Appearently this fails and times out. After which Windows starts anyway. Does anyone know why this happens and how to solve this?

All Replies
  •  The ME issue can be summarized in this way.

    EqualLogic Auto Snapshot Manager/Microsoft Edition | Microsoft .

    ASM  =  Auto Snapshot Manager

     ME = Microsoft Edition

    The ME is having problems with Love letters from Equalogic.

    This would appear to me to be some kind of data encryption like Safeboot etc.

    If the drive has been cloned that would explain a lot.

    I do not think this has anything to do with bios unless the ASM somehow ties in a signature with the Fritz Chip aka TPM module.

     This seems to be Non Dell Specific.  That would lead me to believe its malware infection.

    The ME seems to be  ASM/ME

    ASM Automatic Snapshot Manager.

    ASM/ME User Guide

    .

    1. Error code: Error sending end of post message to M... - Toshiba Forums

      forums.toshiba.com/.../Error...Error-sending-end-of-post-message... - Cached
      15 posts - 10 authors - Last post: Nov 22, 2010
      When I start my computer (a 1 month old Toshiba Satellite laptop with Intel i3 core processor that came with Windows 7) it pauses on the prompt ...
    2. Error sending end of post message to ME on Toshiba - Portable Devices

      forums.techarena.in › HardwarePortable Devices - Cached
      Nov 23, 2010 – Error sending end of post message to ME on Toshiba, Portable Devices, Handhelds, palmtops, cellphones, PDAs, pocket organizers, and all ...
    3. Problems starting Windows 7: "Error sending end of post message to ...

      www.win7heads.com/.../59391-problems-starting-windows-7-error-... - CachedSimilar
      When I start my computer (a 1 month old Toshiba laptop with Intel i3 core processor that came with Windows 7) it pauses on the prompt screen and then.
    4. "Error sending end of post message to ME" - HP Support Forum

      h30434.www3.hp.com/...Error-sending-end-of-post-message.../432343
      4 posts - 1 author - Last post: Dec 25, 2010
      please to any admin or modulator out there help me to solve the problem of my laptop.. When I start my computer (a 1 month old HP laptop with ...
    5. ASUSTeK Computer Inc.-Forum- Error Sending End of post Message to Me

      vip.asus.com › ForumMotherboardCommando - Cached
      Mar 18, 2011 – System show ACPI Error under VISTA Event Log · Blu-ray Disc ..... Topic : [Problem]Error Sending End of post Message to Me, New Topic ...
    6. Problems starting Windows 7: "Error sending end of post ...

      answers.microsoft.com/...error-sending-end.../36b87d33-e835-4dee... - Cached
      ... laptop with Intel i3 core processor that came with Windows 7) it pauses on the prompt screen and then error message "error sending end of post message.

    Report Unresolved Customer Service Issues here

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • Ehh, I have been reading and trying those. Dell Support suggested that there might be a savety issue with Windows as Windows somehow checks changes in hardware. That would be consistent with your reference to the ASM.

    So then the Snapshot is of the old motherboard and the check somehow fails.

    If that is the case the next question would be how to force the ASM to make a new snapshot. Any idea's?

  • That would be a Dell Equalogic question.  Since I have no such hardware/software I would not be able to venture a guess.

    The other ME I am aware of would be the VPRO management Engine.

    Report Unresolved Customer Service Issues here

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • This is not a EqualLogic issue.  The ASM/ME is a specialized piece of software only sold with the EqualLogic Array.  This software is user installed, and is only used for taking scheduled snapshots of Windows files (i.e., Exchange Database, SQL Database, User Shares, etc.) hosted on Windws OS that is attached via a SAN Network to the Dell EqualLogic storage array.

    Your error is during a system bootup, typically, on this type of issue, you would first set the BIOS to the defaults, observe the POST, to see if the error is still there.  If it is, you should open a support case with Dell as this could be a HW configuration and/or HW fault issue.

    -joe

    Follow me on Twitter: @joesatdell

     

  • Thanx for your speedy reply.

    Your screenprint seems to be from your bios setup. Unfortunately mine does not have the option or menu as highlighted by you. Or anything remotely similar. My bios seems to be from Dell itself and unfortunately does not have a lot of configuration options.

    But, but, but,

    Some say ME stands for Microsoft Edition which lead me to believe that, as Dell Support suggested, the problem was Windows related. However, now it seems to me that ME stands for Management Engine. That makes more sense if the Auto-Snapshot Manager is conected to the ME. And it fits my second problem which is that the Management Engine Interface won't start.

  • Joe, thanx for clearing that up and preventing me ending up in a dead end street.

    I did reset the BIOS to default settings, which didn't help. And I contacted local Dell Support which suggested a reinstallation of Windows. Which probably will not solve the problem in my opinion. Guess the best think would be to contact them again and keep on nagging untill they acknowledge it is a hardware problem.

  • Your welcome. Another thing that comes to mind, is that you should ensure that not only is the system BIOS updated to the latest version (if you haven't done this already), but also the Management Engine BIOS/FW too.  After both are updated, load the defaults, then go through each section of the Management Engine settings to ensure it's setup per your local system.  I have my doubts that the Windwos OS is the cause, since this error is during POST up and as you stated, windows loads normally.

    This is the link I found for the ME, (sorry, but I'm not sure how updated it is though).

    support.dell.com/.../MEBX.htm

    -joe

    Follow me on Twitter: @joesatdell

     

  • While this could be the Case It still does not explain why the error happens at all.

    Surprise

    The exact message  "Error sending end of post message to ME"  does not appear to be mentioned or explained anywhere in the INTEL

    AMT documentation.

    Crying

    Back to Contents Page

    Intel® Management Engine BIOS Extension (MEBx)

    Dell Systems Management Administrator's Guide

      Intel MEBx Overview

      Configuring the Intel Management Engine (ME)

      Configuring Your Computer to Support Intel AMT Features

      MEBx Default Settings


    MEBx Overview

    The Intel® Management Engine BIOS Extension (MEBx) provides platform-level configuration options for you to configure the behavior of Management Engine (ME) platform. Options include enabling and disabling individual features and setting power configurations.

    This section provides details about MEBx configuration options and constraints, if any.

    All the ME Configuration setting changes are not cached in MEBx. They are note committed to ME nonvolatile memory (NVM) until you exit MEBx. Hence, if MEBx crashes, the changes made until that point are NOT going to be    committed to ME NVM.

     NOTE: Briscoe AMT is shipped in enterprise mode as default.

    Accessing MEBx Configuration User Interface

    The MEBx configuration user interface can be accessed on a computer through the following steps:

    1. Turn on (or restart) your computer.
    2. When the blue DELL™ logo appears, press <Ctrl><p> immediately.

      If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® operating system desktop. Then shut down your computer and try again.

    3. Type the ME password. Press <Enter>.

    The MEBx screen appears as shown below.

    The main menu presents three function selections:

    • Intel ME Configuration
    • Intel AMT Configuration
    • Change Intel ME Password

    The Intel ME Configuration and Intel AMT Configuration menus are discussed in the following sections. First, you must change the password before you can proceed through these menus.

    Changing the Intel ME Password

    The default password is admin and is the same on all newly deployed platforms. You must change the default password before changing any feature configuration options.

    The new password must include the following elements:

    • Eight characters
    • One uppercase letter
    • One lowercase letter
    • A number
    • A special (nonalphanumeric) character, such as !, $, or ; excluding the :, ", and , characters.)

    The underscore ( _ ) and spacebar are valid password characters but do NOT add to the password complexity.

     


    Configuring the Intel® Management Engine (ME)

    To reach the Intel® Management Engine (ME) Platform Configuration page, follow these steps:

    1. Under the Management Engine BIOS Extension (MEBx) main menu, select ME Configuration. Press <Enter>.
    2. The following message appears:
      System resets after configuration changes. Continue: (Y/N)
    3. Press <Y>.

    The ME Platform Configuration page opens. This page allows you to configure the specific functions of the ME such as features, power options, and so on. Below are quick links to the various sections.

    Intel ME State Control

    When the ME State Control option is selected on the ME Platform Configuration menu, the ME State Control menu appears. You can disable ME to isolate the ME computer from main platform until the end of the debugging process.

    When enabled, the ME State Control option lets you disable ME to isolate the ME computer from the main platform while debugging a field malfunction. The table below illustrates the details of the options.

    ME Platform State Control
    OptionDescription
    Enabled Enable the Management Engine on the platform
    Disabled Disable the Management Engine on the platform

    In fact, the ME is not really disabled with the Disabled option. Instead, it is paused at the very early stage of its booting so the computer has no traffic originating from the ME on any of its busses, ensuring that an you can debug a computer problem without worrying about any role the ME might have played in it.

    Intel ME Firmware Local Update

    This option on the ME Platform Configuration menu sets the policy for allowing the MEBx to be updated locally. The default setting is Always Open. The other settings available are Never Open and Restricted.

    To assist with the manufacturing process as well as OEM-specific in-field firmware update processes, ME firmware provides an OEM- configurable capability that leaves the local firmware update channel always open no matter what value you select for the ME Firmware Local Update option.

    The Always Open option allows OEMs to use the ME firmware local update channel to update the ME firmware without going through MEBx every time. If you select Always Open, the ME FW Local Update option does not appear under the ME configuration menu. The table below illustrates the detail of the options.

    ME Firmware Local Update Option
    OptionDescription
    Always Open The ME firmware local update channel is always enabled. A boot cycle does not change enabled to disabled. The ME FW Local Update option can be ignored.
    Never The ME firmware local update channel is controlled by the ME FW Local Update option, which can be enabled or disabled. A boot cycle changes enabled to disabled.
    Restricted The ME firmware local update channel is always enabled only if Intel AMT is in un-provision state. A boot cycle does not change enabled to disabled.

    Always Open qualifies the override counter and allows local ME firmware updates. The override counter is a value set in the factory that, by default, allows local ME firmware updates. The Never Open and Restricted options disqualify the override counter and do not allow local ME firmware updates unless explicitly permitted with the Intel ME Firmware Local Update option. Selecting Never Open or Restricted adds the Intel ME Firmware Local Update option, which can be set to Enable or Disable. By default it is disabled.

    LAN Controller

    Many OEMs' platforms supply a BIOS setup option to enable or disable the integrated LAN controller. In an ME operating system with AMT or ASF (Alert Standard Format) capabilities, the LAN controller is shared between the ME and host and must be enabled for AMT to work correctly. Disabling the controller may unintentionally affect the ME subsystem functionality. Therefore, you should not disable the LAN controller as long as the ME uses it to provide AMT or ASF. However, if the platform's integrated LAN controller BIOS option is set to None, then the LAN Controller option on the ME Platform Configuration menu has Enabled and Disabled options.

    When you select the LAN Controller option on the ME Platform Configuration menu when the ME feature (Intel AMT or Intel QST) is selected, the following message displays: Please set Manageability Feature to None before changing this option. For the ME platform client, the default LAN Controller setting is Enabled.

    Intel ME Features Control

    The ME Features Control menu contains the following configuration selection.

    Manageability Feature Selection

    When you select the Manageability Feature Selection option on the ME Features Control menu, the ME Manageability Feature menu appears.

    You can use this option to determine which manageability feature is enabled.

    • ASF — Alert Standard Format. ASF is a standardized corporate assets management technology. The Intel ICH9 platform supports ASF specification 2.0.
    • Intel AMT — Intel Active Management Technology. Intel AMT is an improved corporate assets management technology. Intel ICH9 platform supports Intel AMT 2.6.

    The table below explains these options.

    Management Feature Select Option
    OptionDescription
    None Manageability Feature is not selected
    Intel AMT Intel AMT manageability feature is selected
    ASF ASF manageability feature is selected

    When you change the option from Intel AMT to None, a warning that Intel AMT un-provisions automatically if you accept the change appears.

    The None option has no manageability feature provided by the ME computer. In this case, the firmware is loaded (that is, ME is still enabled) but the management applications remain disabled.

    Intel ME Power Control

    The ME Power Control menu configures the ME platform power-related options. It contains the following configuration selection.

    ME On in Host Sleep States

    When the ME ON in Host Sleep States option is selected on the ME Power Control menu, the ME in Host Sleep States menu loads.

    The power package selected determines when the ME is turned ON. The default power package turns off the ME in all Sx (S3/S4/S5) states.

    The end user administrator can choose which power package is used depending on computer usage. The power package selection page can be seen above.

    Supported Power Packages
     Power Package
     1234567
    S0 (Computer On) ON ON ON ON ON ON ON
    S3 (Suspend to RAM) OFF ON ON ME
    WoL
    ME
    WoL
    ON ON
    S4/S5 (Suspend to disk/Soft off) OFF OFF ON ON ME
    WoL
    ON ME
    WoL
    ME OFF After Power Loss No No No No No Yes Yes

    * WoL – Wake on LAN

    If the power package selected indicates OFF After Power Loss, Intel ME remains off after returning from a mechanical off (G3) state. If the power package selected does NOT indicate OFF After Power Loss Intel ME powers the computer on (S0) briefly, then turn the computer off (S5).


    Configuring Your Computer to Support Intel AMT Management Features

    After you completely configure the Intel® Management Engine (ME) feature, you must reboot before configuring the Intel AMT for a clean boot. The image below shows the Intel AMT configuration menu after a user selects the Intel AMT Configuration option from the Management Engine BIOS Extension (MEBx)main menu. This feature allows you to configure an Intel AMT capable computer to support the Intel AMT management features.

    You need to have a basic understanding of networking and computer technology terms, such as TCP/IP, DHCP, VLAN, IDE, DNS, subnet mask, default gateway, and domain name. Explaining these terms is beyond the scope of this document.

    The Intel AMT Configuration page contains the user-configurable options listed below.

    For images of these menu options, see Enterprise Mode and SMB Mode.

    Menu Options

    Host Name

    A host name can be assigned to the Intel AMT capable computer. This is the host name of the Intel AMT-enabled computer. If Intel AMT is set to DHCP, the host name MUST be identical to the operating system machine name.

    TCP/IP

    Allows you to change the following TCP/IP configuration of Intel AMT.

    • Network interface – ENABLE** / DISABLED
      If the network interface is disabled, all the TCP/IP settings are no longer needed.
    • DHCP Mode – ENABLE** / DISABLED
      If DHCP Mode is enabled, TCP/IP settings are configured by a DHCP server.

    If DHCP mode is disabled, the following static TCP/IP settings are required for Intel AMT. If a computer is in static mode it needs a separate MAC address for the Intel Management Engine. This extra MAC address is often called the Manageability MAC (MNGMAC) address. Without a separate Manageability MAC address, the computer can NOT be set to static mode.

    • IP address – Internet address of the Intel Management Engine.
    • Subnet mask – The subnet mask used to determine what subnet IP address belongs to.
    • Default Gateway address – The default gateway of the Intel Management Engine.
    • Preferred DNS address – Preferred domain name server address.
    • Alternate DNS address – Alternate domain name server address.
    • Domain name – Domain name of the Intel Management Engine.

    Provisioning Server

    Sets the IP address and port number (0–65535) for an Intel AMT provisioning server. This configuration only appears for Enterprise Provision Model.

    Provision Model

    The following provisioning models are available:

    • Compatibility Mode – Intel AMT 2.6** / Intel AMT 1.0
      Compatibility mode allows user to switch between Intel AMT 2.6 and Intel AMT 1.0.
    • Provisioning Mode – Enterprise** / Small Business
      This allows you to select between small business and enterprise mode. Enterprise mode may have different security settings than small business mode. Because of the different security settings, each of these modes requires a different process to complete the setup and configuration process.

    Set PID and PPS

    Setting or deleting the PID/PPS causes a partial un-provision if the setup and configuration is "In-process".

    • Set PID and PPS – Sets the PID and PPS. Enter the PID and PPS in the dash format. (Ex. PID: 1234-ABCD ; PPS: 1234-ABCD-1234-ABCD-1234-ABCD-1234-ABCD) Note - A PPS value of '0000-0000-0000-0000-0000-0000-0000-0000' does not change the setup configuration state. If this value is used the setup and configuration state stays as "Not-started."

    Un-Provision

    The Un-Provision option allows you to reset the Intel AMT configuration to factory defaults. There are three types of un-provision:

    • Partial Un-provision – This option resets all of the Intel AMT settings to their default values but leaves the PID/PPS. The MEBx password remains untouched.
    • Full Un-provision – This option resets all of the Intel AMT settings to their default values. If a PID/PPS value is present, both values are lost. The MEBx password remains untouched.
    • CMOS clear – This un-provision option is not available in the MEBx. This option clears all values to their default values. If a PID/PPS is present, both values are lost. The MEBx password resets to the default value (admin). To invoke this option, you need to clear the CMOS (i.e. system board jumper). 

    SOL/IDE-R

    • Username and Password – DISABLED** / ENABLED
      This option provides the user authentication for SOL/IDER session. If the Kerberos protocol is used, set this option to Disabled and set the user authentication through Kerberos. If Kerberos is not used, you have the choice to enable or disable user authentication on the SOL/IDER session.
    • Serial-Over-LAN (SOL) – DISABLED** / ENABLED
      SOL allows the Intel AMT managed client console input/output to be redirected to the management server console.
    • IDE Redirection (IDE-R) – DISABLED** / ENABLED
      IDE-R allows the Intel AMT managed client to be booted from remote disk images at the management console.

    Secure Firmware Update

    This option allows you to enable/disable secure firmware updates. Secure firmware update requires an administrator user name and password. If the administrator user name and password are not supplied, the firmware cannot be updated.

    When the secure firmware update feature is enabled, you are able to update the firmware using the secure method. Secure firmware updates pass through the LMS driver.

    Set PRTC

    Enter PRTC in GMT (UTC) format (YYYY:MM:DD:HH:MM:SS). Valid date range is 1/1/2004 – 1/4/2021. Setting PRTC value is used for virtually maintaining PRTC during power off (G3) state. This configuration is only displayed for the Enterprise Provision Model.

    Idle Timeout

    Use this setting to define the ME WoL idle timeout. When this timer expires, the ME enters a low-power state. This timeout takes effect only when one of the ME WoL power policies is selected. Enter the value in minutes.

    Intel AMT in DHCP Mode Settings Example

    The table below shows a basic field settings example for the Intel AMT Configuration menu page to configure the computer in DHCP mode.

    Intel AMT Configurations Example in DHCP Mode
    Intel AMT Configuration ParametersValues
    Intel AMT Configuration Select and press <Enter>.
    Host Name Example: IntelAMT
    This is the same as the operating system machine name.
    TCP/IP Set the parameters as follows:
    • Enable Network interface
    • Enable DHCP Mode
    • Set a domain name (e.g., amt.intel.com)
    Provision Model
    • Intel AMT 2.6 Mode
    • Small Business
    SOL/IDE-R
    • Enable SOL
    • Enable IDE-R
    Remote FW Update Enabled

    Save and exit MEBx and then boot the computer to the Microsoft® Windows® operating system.

    Intel AMT in Static Mode Settings Example

    The table below shows a basic field settings example for the Intel AMT Configuration menu page to configure the computer in static mode. The computer requires two MAC addresses (GBE MAC address and Manageability MAC Address) to operate in static mode. If there is no Manageability MAC address, Intel AMT cannot be set in static mode.

    Intel AMT Configurations Example in Static Mode
    Intel AMT Configuration ParametersValues
    Intel AMT Configuration Select and press <Enter>
    Host Name Example: IntelAMT
    TCP/IP Set the parameters as follows:
    • Enable Network interface
    • Disable DHCP Mode
    • Set an IP address (e.g., 192.168.0.15)
    • Set a subnet mask (e.g., 255.255.255.0)
    • The default gateway address is optional
    • The preferred DNS address is optional
    • The Alternate DNS address is optional
    • Set the domain name (for example., amt.intel.com)
    Provision Model
    • Intel AMT 2.6 Mode
    • Small Business
    SOL/IDE-R
    • Enable SOL
    • Enable IDE-R
    Remote FW Update Enabled

    Save and exit MEBx and then boot computer to the Microsoft® Windows® operating system.

     


    MEBx Default Settings

    The table below lists all the default settings for the Intel® Management Engine BIOS Extension (MEBx).

     

    Password admin

    Intel ME Platform Configuration Default Settings

    Intel ME Platform State Control1 Enabled *
    Disabled
    Intel ME Firmware Local Update Enabled
    Disabled*
    Intel ME Features Control
         Manageability Feature Selection None
    Intel AMT *
    ASF
    Intel ME Power Control
         Intel ME ON in Host Sleep States Mobile: ON in S0*
    Mobile: ON in S0, S3/AC
    Mobile: ON in S0, S3/AC, S4-5/AC
    Mobile: ON in S0;ME WoL in S3/AC
    Mobile: ON in S0; ME WoL in S3/AC, S4-5/AC

    Intel AMT Configuration Default Settings

    Host Name
    TCP/IP
         Disable Network Interface? N
         DHCP Enabled. Disable? N
         Domain Name blank2
    Provisioning Server
         Provisioning Server Address 0.0.0.0
         Port Number (0-65535) 0
    Provision Model
         AMT 2.6 Mode N
    Set PID and PPS **
         Set PID and PPS ** PPS Format: 1234-ABCD-1234-ABCD-1234-ABCD-1234-ABCD
    Un-Provision3
    SOL/IDE-R
         Username & Password Disabled
    Enabled *
         Serial Over LAN Disabled
    Enabled *
         IDE Redirection Disabled
    Enabled *
    Secure Firmware Update Disabled
    Enabled *
    Set PRTC blank
    Idle Timeout
         Timeout Value (0x0-0xFFFF) 1

    *Default setting
    **May cause Intel AMT partial unprovision
    1 Intel ME Platform State Control is only changed for Management Engine (ME) troubleshooting.
    2 In Enterprise mode, DHCP automatically loads the domain name.
    3 Un-provision setting only seen if the box is provisioned.

    Back to Contents Page

    Report Unresolved Customer Service Issues here

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • We have more E6410 laptops with this problem, even when you extract the harddisk, the error message popsup with "Error sending end of post message to me"   And most of then have BIOS A5, and all Asset tags ending with M1.
    Update the Bios is not possible, not even from A5 to A6

    This problem begon after 25 sept 2012, nobody knows what the problem is, only there is one solution... Call Dell support and let then swap the mainboard.
    The engineer knows now blind, to find his way to us.......